Enterprise complexity. Mid-market price tag.
Genesys Cloud CX is built for global enterprises with dedicated IT teams. QContact gives you the same omnichannel power — voice, email, chat, WhatsApp, social — at a fraction of the cost, with zero complexity tax.
What you'll actually pay per user, per month
$240
£57
Everything included. No add-ons.
Why teams look for a Genesys alternative
Reporting is complex, unintuitive, and hard to customise — teams spend hours building dashboards that should take minutes.
Support is slow. Tickets get acknowledged quickly, but meaningful answers take days, sometimes weeks.
Steep learning curve overwhelms new teams. Admins need dedicated training just to manage basic routing.
AI features are metered via “Experience tokens” — costs escalate unpredictably with every interaction.
WFM and quality management are only included from the CX3 tier ($155/user/mo) upward. Below that, you pay extra or go without.
Feature-by-feature comparison
What’s included vs what costs extra.
| Features | Genesys |  QContact |
|---|---|---|
| Omnichannel (voice, email, chat, WhatsApp, SMS, social) | From CX2 ($115) | Included |
| AI sentiment analysis | Token-metered add-on | Included |
| Real-time transcription | Token-metered add-on | Included |
| Auto-translation (100+ languages) | Limited / add-on | Included |
| Built-in CRM | No (requires Salesforce etc.) | Included |
| Quality management / QA | From CX3 ($155) | Included |
| Workforce management | From CX3 ($155) | Included |
| Visual IVR builder | Included | Included |
| WhatsApp voice calling | Not available | Included |
| Agentic AI (auto-respond, process refunds) | Add-on | Included |
| UK data sovereignty | Available (not default) | Default (Azure UK) |
| Setup & implementation fees | Significant | None |
Is QContact right for you?
Switch to QContact if you...
Run a mid-market contact centre (under 500 seats) and need enterprise features without enterprise complexity
Want everything — CRM, QA, WFM, AI — in one price with no surprises
Need UK data sovereignty as a default, not an upgrade
Are tired of token-metered AI that penalises you for actually using it
Want reporting that works out of the box, not after a three-week configuration sprint
Genesys might be better if you...
- Run a 1,000+ seat global enterprise and need deep Salesforce, SAP, or ServiceNow integration ecosystems
- Require on-premise or private cloud deployment options
- Have a dedicated platform engineering team to manage the complexity
What makes QContact different
UK data sovereignty by default
Your data lives in Azure UK datacentres. SOC2 Type II certified, fully GDPR compliant. No need to negotiate hosting location or pay for a dedicated instance — it’s the standard.
AI included, not metered
Sentiment analysis, transcription, translation across 100+ languages, auto-QA, and agentic AI — all included at no extra cost. Use it as much as you need. No tokens, no usage caps, no surprise invoices.
One price. Everything included.
£57 per user per month. That’s CRM, ticketing, WFM, QA, omnichannel, AI, and 200+ features. No tiers to compare, no add-ons to budget for, no setup fees to negotiate.
Common questions:
Can QContact handle enterprise volumes?
Yes. QContact supports teams from 10 to 500+ seats and has maintained 100% uptime over the past 365 days. We won Best Mid-Market Contact Centre Platform 2025 at the CX Today awards — and our architecture scales with you.
How does migration from Genesys work?
We handle the migration for you at no extra cost. Our team works with yours to map your existing flows, port numbers, and get agents live — typically within weeks, not months. No implementation fees, no professional services invoices.
What about integrations?
QContact includes a built-in CRM, but also integrates with the tools you already use. Our deep backend integration approach means a genuine single pane of glass — not just a tab that opens another app.
Is QContact reliable?
100% uptime over the past 12 months. Hosted on Azure UK infrastructure with SOC2 Type II certification. We don’t charge extra for priority support either — every customer gets the same level of service.