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CALL CENTRE SOLUTIONS FOR GOVERNMENT AND NON-PROFIT

Effective citizen communication

In today’s climate, government departments are under pressure to deliver effective communication for less.

With a unified solution from QContact you can deliver cost-effective communication solutions across multiple channels for less than a single channel costs from other vendors.

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Customisable

Adapt QContact to meet your unique requirements. Customise workflows, interface elements, and integrate data from existing systems so your team has the tools they need to support citizens and stakeholders effectively.

Reliable

With data redundancy across multiple availability zones and automatic failover, QContact ensures 99.99% reliability. Your data is stored securely and backed up across multiple regions, with robust disaster recovery protocols in place. 

Secure

QContact ensures the security of your data at all stages—from customer interaction to disaster recovery. With encryption in transit (RSA 2048-bit) and at rest, our platform keeps your communications secure and compliant with regulations like GDPR, CCPA and POPIA.  

Scalable

QContact grows with you. Whether you’re handling routine inquiries or responding to large-scale events and emergencies, our platform scales seamlessly, enabling you to adapt quickly to demand spikes. 

Improve citizen engagement with multi-channel communication

Provide seamless communication across voice, email, and WhatsApp to ensure you can always reach and support your citizens.

QContact consolidates these channels into a single interface, helping you respond quickly and efficiently. 

Streamline case management & service requests

With QContact’s built-in CRM, case management, and ticketing system, you can track and resolve inquiries, complaints, and service requests from citizens quickly and efficiently. 

Automate workflows for better efficiency

Custom workflows help automate routine tasks and ensure your team follows the right process every time.

During events or emergencies, you can scale resources quickly and ensure no request goes unanswered. 

Agent coaching for improved service

QContact provides a suite of tools to coach agents, including live listening, real-time transcription, and reporting.

Continuous agent training ensures high-quality service for all citizens and stakeholders. 

Collect feedback and improve service

You can collect valuable citizen feedback through surveys and automated requests via email or WhatsApp, helping you identify areas for improvement and address concerns before they escalate.