Seven tiers.
Endless add-ons.
One alternative.
NICE CXone has seven pricing tiers, each unlocking features that should have been included from the start. QContact gives you everything — omnichannel, AI, QA, WFM, CRM — in a single plan at £57/user/month.
What you'll actually pay per user, per month
$249
£57
Everything included. No add-ons.
Why teams look for a NICE CXone alternative
Dropped calls, crackling audio, and voicemail misdetection — basic telephony reliability issues that erode agent and customer confidence.
Slow loading and persistent performance lag, caused by years of feature bloat layered onto aging architecture.
Reporting discrepancies between automated and custom reports make it impossible to trust the numbers without manual reconciliation.
Seven pricing tiers make it nearly impossible to understand what you’re actually paying for — or what you’re missing.
Premium support costs 10-20% of your annual licence on top. Standard support means waiting in line.
Feature-by-feature comparison
What’s included vs what costs extra.
| Features | Nice CXOne |  QContact |
|---|---|---|
| Omnichannel communications | From $110 (Omnichannel tier) | Included |
| AI sentiment analysis | Add-on ($20-60/seat) | Included |
| Real-time transcription | Enlighten AI add-on | Included |
| Auto-translation | Limited | Included (100+ languages) |
| Built-in CRM | No | Included |
| Quality management | From $135 (Essential tier) | Included |
| Workforce management | From $169 (Core tier) | Included |
| Interaction analytics | Add-on | Included |
| WhatsApp voice calling | Not available | Included |
| Agentic AI | Add-on (custom pricing) | Included |
| UK data sovereignty | Available | Default (Azure UK) |
| Setup & training fees | Yes | None |
Is QContact right for you?
Switch to QContact if you...
Are frustrated by tier complexity and want a single plan that includes everything
Need predictable billing without add-on invoices arriving each quarter
Require UK data hosting as standard, not as a negotiated option
Want AI and QA included in the base price — not gated behind premium tiers
Run a mid-market team that needs power without a dedicated platform engineering squad
NICE CXone might be better if you...
- Operate a very large enterprise (2,000+ seats) with complex global routing requirements
- Are already deeply embedded in the NICE ecosystem with custom integrations and workflows
- Need advanced WFM forecasting and scheduling at massive scale across dozens of sites
What makes QContact different
Transparent pricing
One tier. £57 per user per month. CRM, QA, WFM, AI, omnichannel, ticketing — all 200+ features included. No sales call needed to find out the price. No add-on catalogue to decode.
AI included, not upsold
Sentiment analysis, real-time transcription, auto-translation across 100+ languages, automated QA scoring, and agentic AI that can respond to customers and process actions. All included. No Enlighten add-on. No per-seat AI surcharge.
UK data sovereignty
Every QContact instance runs on Azure UK datacentres by default. SOC2 Type II certified, fully GDPR compliant. For regulated industries, this isn’t a nice-to-have — it’s a requirement, and we treat it as one.
Common questions:
How does QContact compare on call quality?
QContact has maintained 100% uptime over the past 365 days. Our telephony infrastructure is purpose-built — not bolted on through acquisitions. No dropped calls, no crackling audio, no voicemail misdetection.
Can you migrate us from NICE CXone?
Yes, and we handle it for you. Our team maps your existing IVR flows, ports your numbers, and gets your agents trained and live. No implementation fees, no professional services bill. Most mid-market teams are fully operational within weeks.
What about compliance?
QContact is SOC2 Type II certified and GDPR compliant. Data is hosted in Azure UK datacentres by default. For financial services, healthcare, and public sector teams, compliance isn’t an add-on — it’s how the platform is built.
Do you support outbound dialling?
Yes. QContact includes outbound dialling capabilities as part of the standard plan — preview, progressive, and predictive modes. No separate outbound licence or add-on tier required.