A platform built for a better customer experience.

Bring all your calls, e-mails, social media, live chat, whatsapp, reviews and more into a single unified view, giving you all the information in a single screen. Enabling your staff to handle customer enquiries quicker, and letting your customers communicate how they want, when they want.

A platform built for a better customer experience.


Bring all your calls, e-mails, social media, live chat, whatsapp, reviews and more into a single unified view, giving you all the information in a single screen. Enabling your staff to handle customer enquiries quicker, and letting your customers communicate how they want, when they want.


Connecting customers with your business, anytime, anywhere, any channel.



Hundreds of features for one price, everything you need to help your business excel.

Empowering your staff to provide world class customer service anywhere! Manage high volumes of customer queries across all your channels effortlessly.

Most loved features

Single view of Customer

Advanced real time reporting suite

Coach your staff from anywhere

Chatbots & automation

Tickets

All the tools to allow your sales team to spend more time selling & less time on repetitive admin work & with full visibility of your pipeline, you will never lose a prospect again.

Most loved features

Kanban view of your leads & opportunities

Customised lead lists with lead status

Integrated phone & email

Template Responses

Electronic Signatures

Because great customer service doesn’t end on your website. With QContact, your customers great experience doesn’t end when they leave your website.

Most loved features

Seamless shop integrations

Real time order status, payments & returns

All communications in 1 place

WhatsApp integration

Automation

Whether you are providing customer service, technical support, sales or more. QContact has all the tools your contact centre needs to excel!

Most loved features

Omni-channel customer support

Live dashboard for a 360 degree view

Instant access to service level agreements

Net Promoter Scoring

Internal chat

Everything you need to sell, support, and excel.

All communication channels and customer info. We bring every interaction and touch-point with your customers into one unified interface saving your staff time and improving customer satisfaction.

Automation

From simple admin tasks to more complex process, automation allows your team to work smarter & faster whilst improving efficiency & eliminating mistakes.

Call Routing

Reduce wasted time on the phone for both your team & your customers by intelligently routing calls to the correct agents.

Channels

QContact allows you to communicate quickly & efficiently with your all your customers on their preferred method of channel.

Compliance

With over 30 years-experience in the contact centre industry we understand the importance of making sure your business is fully compliant in the countries where you operate.

CRM

A powerful CRM with 100’s of features to help you manage all your customers & their interactions through all your channels as well as streamline your business processes.

General

QContact comes with lots of extra tools to make the day to day running of you teams run smoother & more efficiently.

Marketing

Track how well your organisation is performing through surveys & track how well your advertising is working through specially placed numbers.

Reporting

Gain business insights through our out-of-the box real time reports. Powerful granular reporting that you can run at any level.

Security

We take security very seriously at QContact, so you don’t have to worry. Safeguard your business & your data.

Telephony

Whether your use your own carrier or switch to QContact, we aim to make your conversations richer through our telephony features.

"Research shows you are 100 times more likely to make contact with a new inbound lead within 5 minutes of then reaching out versus 30 minutes after."

"90% of customers expect consistent interactions across channels."

"There is an 80% increase in revenue for businesses that focus on improving customer experience."


Break down silos with seamless integration.

All communication channels and customer info. We bring every interaction and touch-point with your customers into one unified interface saving your staff time and improving customer satisfaction.

Check out our latest blog posts.

Posted on September 08, 2022

A guide to recording call outcomes.

Modern contact centres, large organisations & ecommerce businesses deal with a lot of inbound queries on a daily basis, not just over the phone, but via live chat, email, WhatsApp & social media which is why it's never been more important to monitor call outcomes to make sure you know exactly what's driving enquiries into your business so you can stay one step ahead.

Posted on July 26, 2022

Why we don’t run our own datacentres – let experts deal with your non-core business needs.

The short answer – for the same reason why we don’t grow our own food or generate our own electricity – some things are best left to specialists in their arena.

Posted on July 19, 2022

New law in Spain forces companies to answer calls within 3 minutes – will other countries follow?

The Spanish government announced this month a new draft bill to make it a legal requirement for businesses to answer all calls within 3 minutes. They are also proposing to make it a requirement for any IVR phone tree to demand the attention of a live operator.

Are you ready to future proof your business? Get Started with QContact

And if you like what you see, we can get you up and running quickly and easily. Our local support team will guide you through the entire process, including migrating your data from your existing spreadsheets or CRM systems into QContact for you.