Communication Unified
Bring your Calls, Emails, Texts, Social Media, CRM, Billing & E-Commerce Information into one unified interface. Giving your staff a single unified timeline of every customer touch point.
Bring your Calls, Emails, Texts, Social Media, CRM, Billing & E-Commerce Information into one unified interface. Giving your staff a single unified timeline of every customer touch point.
Complete omni-channel inbound interaction handling and skills-based routing.
Reduce costs by implementing omni-channel self-service and IVR options.
A complete automated dialing platform to increase sales and agent performance.
Phone, Email, SMS, Webchat and Social Media - all in one unified interface.
Never before have consumers expected more - they expect to be able to communicate how they want, when they want, and for you to know their complete profile and communication history. We explain how you can supercharge your customer communication.
We explore how computers can detect voicemails and answering machines during outbound dialling and whether you should enable this technology on your campaigns.
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