Hundreds of features for one price, everything you need to help your business excel.
Empowering your staff to provide world class customer service anywhere! Manage high volumes of customer queries across all your channels effortlessly.
Most loved features
Single view of Customer
Advanced real time reporting suite
Coach your staff from anywhere
Chatbots & automation
Tickets
All the tools to allow your sales team to spend more time selling & less time on repetitive admin work & with full visibility of your pipeline, you will never lose a prospect again.
Most loved features
Kanban view of your leads & opportunities
Customised lead lists with lead status
Integrated phone & email
Template Responses
Electronic Signatures
Because great customer service doesn’t end on your website. With QContact, your customers great experience doesn’t end when they leave your website.
Most loved features
Seamless shop integrations
Real time order status, payments & returns
All communications in 1 place
WhatsApp integration
Automation
Whether you are providing customer service, technical support, sales or more. QContact has all the tools your contact centre needs to excel!
Most loved features
Omni-channel customer support
Live dashboard for a 360 degree view
Instant access to service level agreements
Net Promoter Scoring
Internal chat
Everything you need to sell, support, and excel.
All communication channels and customer info. We bring every interaction and touch-point with your customers into one unified interface saving your staff time and improving customer satisfaction.
Automation
From simple admin tasks to more complex process, automation allows your team to work smarter & faster whilst improving efficiency & eliminating mistakes.
Call Routing
Reduce wasted time on the phone for both your team & your customers by intelligently routing calls to the correct agents.
Channels
QContact allows you to communicate quickly & efficiently with your all your customers on their preferred method of channel.
Compliance
With over 30 years-experience in the contact centre industry we understand the importance of making sure your business is fully compliant in the countries where you operate.
CRM
A powerful CRM with 100’s of features to help you manage all your customers & their interactions through all your channels as well as streamline your business processes.
General
QContact comes with lots of extra tools to make the day to day running of you teams run smoother & more efficiently.
Marketing
Track how well your organisation is performing through surveys & track how well your advertising is working through specially placed numbers.
Reporting
Gain business insights through our out-of-the box real time reports. Powerful granular reporting that you can run at any level.
Security
We take security very seriously at QContact, so you don’t have to worry. Safeguard your business & your data.
Telephony
Whether your use your own carrier or switch to QContact, we aim to make your conversations richer through our telephony features.
"Research shows you are 100 times more likely to make contact with a new inbound lead within 5 minutes of then reaching out versus 30 minutes after."
"90% of customers expect consistent interactions across channels."
"There is an 80% increase in revenue for businesses that focus on improving customer experience."
Break down silos with seamless integration.
All communication channels and customer info. We bring every interaction and touch-point with your customers into one unified interface saving your staff time and improving customer satisfaction.
Check out our latest blog posts.
Posted on September 08, 2022
A guide to recording call outcomes.
Modern contact centres, large organisations & ecommerce businesses deal with a lot of inbound queries on a daily basis, not just over the phone, but via live chat, email, WhatsApp & social media which is why it's never been more important to monitor call outcomes to make sure you know exactly what's driving enquiries into your business so you can stay one step ahead.
Posted on July 26, 2022
Why we don’t run our own datacentres – let experts deal with your non-core business needs.
The short answer – for the same reason why we don’t grow our own food or generate our own electricity – some things are best left to specialists in their arena.
Posted on July 19, 2022
New law in Spain forces companies to answer calls within 3 minutes – will other countries follow?
The Spanish government announced this month a new draft bill to make it a legal requirement for businesses to answer all calls within 3 minutes. They are also proposing to make it a requirement for any IVR phone tree to demand the attention of a live operator.
Are you ready to future proof your business? Get Started with QContact
And if you like what you see, we can get you up and running quickly and easily. Our local support team will guide you through the entire process, including migrating your data from your existing spreadsheets or CRM systems into QContact for you.
