OMNICHANNEL – TELEGRAM
Bring Telegram into your contact centre
Connect with more than one billion active Telegram users directly through QContact.
Manage messages, images, videos, files and voice notes alongside your other customer conversations—all through the same unified QContact interface.
Rich media messaging
Send and receive messages, images, videos, files and voice notes, all from within QContact.
Seamless agent handover
Completely free
Automated self-service
Use your existing self-service scripts to provide flow-based navigation and automated responses through Telegram.
Meet your customers on Telegram
With more than one billion active users, Telegram is the second-largest messaging platform in the world outside of China.
By connecting Telegram to QContact, your customers can reach your business through a channel they already use—while your team manages every conversation from the same familiar interface.
More than just messaging
Telegram gives customers the freedom to communicate in the format that works best for them.
Send and receive images, videos, files and voice notes without moving conversations into another channel. QContact also supports Telegram’s animated message reactions, creating a richer and more natural messaging experience.
Automate customer support
Connect Telegram to your existing QContact self-service journeys to give customers immediate access to automated support.
Customers can navigate flow-based menus or receive automated responses using the same scripts already running across your other channels—helping them find answers quickly while reducing demand on your agents.
Seamless handover to a human advisor
Automation shouldn’t leave customers trapped when they need additional help.
At any point in the Telegram journey, the conversation can be seamlessly transferred to a human advisor. Your team handles it through the same QContact interface they already use, with no additional training or separate system required.
Write once, deploy across every channel
There’s no need to rebuild or reconfigure your existing self-service journeys for Telegram.
QContact’s write-once, deploy-across-every-channel infrastructure means the scripts you already use can work on Telegram without any changes—making it quick and simple to introduce another customer communication channel.
Set up in minutes, at no additional cost
Telegram can be connected to QContact in just a couple of minutes.
There are no setup fees, monthly fees or messaging fees. Telegram integration is included completely free of charge for all QContact customers.