QContact is pleased to confirm that our award-winning contact centre solution is now available to purchase through the UK Government’s Crown Commercial Service. Our inclusion
QContact is proud to announce the latest release of our market leading transcription engine, featuring improvements in both transcription and translation accuracy. Since launching our
When I hear the doom-and-gloom mongerers telling me that AI will replace contact centre agents, I typically roll my eyes. The record’s been playing on repeat for
A lot of businesses went into AI expecting relief. Less pressure on teams. Less manual work. Faster operations. Quicker responses. And to be fair, some of that absolutely
There’s so much noise right now around AI in customer experience, with lots of focus on faster responses, lower costs and smaller teams. On the surface, a lot of
(And why most organisations underestimate the shift) There’s a moment most contact centre managers recognise, and it doesn’t arrive with a formal announcement. It usually creeps in gradually,
You notice your contact centre performance isn’t quite right. Average Handle Time creeps up. CSAT begins to fall. Escalations begin to increase. When you start to notice this, how
Ever since we launched call transcription for free to all our customers back at the beginning of 2023, one of the most requested features was
Did you know, your reporting gaps show up fastest in December. Every year, without fail, December exposes the cracks in a contact centre’s data. Suddenly, the reports you trusted all year start to look suspicious.
