OMNICHANNEL – X
Bring X conversations into your contact centre
Connect X to QContact and give customers another convenient way to reach your business.
Manage direct messages and @mentions alongside your other customer conversations – all through the same QContact interface.
Automated self-service
Provide automated self-service through X, helping customers access support without always needing a human advisor.
@mentions
Image support
Direct messages
Manage private customer enquiries sent through X directly within QContact.
Meet customers where conversations happen
Customers don’t always visit your website or call your contact centre when they need help. Sometimes, they head directly to social media.
Connecting X to QContact gives customers another route into your business while allowing your team to handle those conversations alongside your other communication channels.
Support direct messages and @mentions
Customer conversations on X can begin privately through a direct message or publicly through an @mention.
QContact supports both, bringing these different types of interaction into the same contact centre environment so your team can manage them without relying on a separate social media inbox.
Bring social conversations into QContact
Switching between different platforms makes it harder for teams to manage conversations consistently.
With X connected to QContact, your advisors can handle X interactions through the same interface used for your other customer communication channels – giving them one familiar place to work.
Make conversations clearer with images
Sometimes a written explanation isn’t enough.
Image support allows customers to add useful visual context to their conversations, whether they need to show a damaged item, share an error message or provide information that would be difficult to explain in text alone.
This gives your team more context and can make it easier to understand what the customer needs.
Provide automated self-service through X
Not every customer enquiry needs to begin with a human advisor.
QContact supports self-service through X, giving customers access to automated assistance directly through the platform and providing another way to find the information they need.
Add X to your omnichannel experience
X becomes another supported customer contact channel within QContact, alongside voice, email, live chat, WhatsApp, Telegram and social media.
Your customers gain another way to contact your business, while your team continues working through the QContact environment they already use.