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In today’s highly connected digital world, the rapid advancement of technology has transformed nearly every aspect of our lives, with financial services being no exception. As the sector grows increasingly complex, one term has gained significant prominence – Know Your Customer (KYC).

In the high-speed digital age, we find ourselves in, burnout is a growing concern, particularly within high-stress environments such as contact centres. Burnout, characterized by exhaustion, cynicism, and reduced productivity, is not only a personal crisis for those who suffer from it, but it also has profound ramifications for businesses. For contact centres, where swift, […]

In recent years, Artificial Intelligence (AI) has been rapidly integrated into various sectors, changing the way businesses operate and shaping the future of many industries. Among these, contact centres are currently experiencing a significant transformation.  Putting an end to the AI myth – Why contact centres still require human interaction. AI is assisting in efficiently managing […]