Modern day contact centres know only to well that efficient data capture and streamlined workflows are crucial for delivering exceptional customer service. Which is why QContact’s new dynamic pop-up forms feature enables businesses to seamlessly collect essential information during customer interactions.
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Simple answer – no, it’s not! Chat bots and ChatGPT bots are not ready for deployment. But let us explain why in this blog.
Many traditional customer support tools want to class every interaction with the customer into a ticket. Customer rings to ask about a product? It’s a ticket. They ring to ask about an order update? Ticket. Every interaction – always a ticket. Not every conversation is a ticket.
We’ve probably all been there – we see a product or service, we like what we see and we click that link that says Pricing expecting to see, you know, the price.
The year has only just started and QContact has already begun releasing new features into the platform. We have launched several new key features for our Communication AI (CAI) product;
AI is hungry for data – does your contact centre have the data? There’s an age-old phrase – the more you know, the better you do. This is acutely important for Artificial Intelligence. The more data it has, the better decisions it is better to take, and the better experience for not just the managers, but the agents and customers too.
We live in a fast-paced digital world and the landscape of customer interaction channels is continually evolving. At QContact, we closely monitor these trends to understand how different communication platforms are shaping the way businesses and customers connect. Here’s the top 2023 channels revealed.
I think it’s safe to say 2023 will go down in the history books as a significant year in the evolution of AI. Microsoft’s significant investment into OpenAI continues to pay dividends with not just the exposure of ChatGPT from their Azure cloud platform, but also with their ChatGPT powered Copilot technology now coming to Office and Windows.
Emotional Intelligence (EI) goes beyond traditional cognitive skills, deeply influencing interactions, relationships, and decisions.
But how does EI intersect with business, particularly in customer experiences? Let’s kick things off by looking at the definition of emotional intelligence