In today’s sales environment you need a muscle car for your salespeople to tear up the roads, take those corners with ease– collect and close those leads! Enter the CRM, or Customer Relationship Management software. There are countless reasons why a business should enlist a CRM for lead management, but five of those unquestionably rise to the top.
Read ArticleWhy have separate numbers for each channel - especially when Google only lets you list a single number for your business. With QContact you can use one number for every channel.
With over 16 million phone lines needing to be migrated to VOIP over the next five years, the scale of the task is unprecedented.
Turn many channels into one. Streamline all of these tools into one powerful tool where everything is captured and no lead is burned.
Never before have consumers expected more - they expect to be able to communicate how they want, when they want, and for you to know their complete profile and communication history. We explain how you can supercharge your customer communication.
We explore how computers can detect voicemails and answering machines during outbound dialling and whether you should enable this technology on your campaigns.
With over €300m/$350m in fines issued in one week - data security has never been so important. We explain how you can take steps to make sure your business is not next.
We explain the difference between the different methods of outbound dialling, and help you choose the correct dialling mode for your business.
Management Information systems are the eyes and ears of your contact centre or sales floor. Without fast and accurate reporting your managers are being restricted in their ability to help improve the performance of your contact centre.
In today's always connected society, people expect to be able to interact with companies 24 hours a day. Our write once, use anywhere self-service enables you to setup your self-service system once, and instantly enable the functionality across all your channels.
With recent news events and new laws such as GDPR, data security is in spotlight like never before. No matter how big or small your company, it's never been more important to ensure the security of your customer's data.
Once pioneers in the concept of working remotely, contact centres have failed to keep up with the bigger social changes of more and more companies allowing their employees to work remotely from home.