Smarter quality assurance, powered by AI
Ensure every customer interaction meets your standards without the need for manual reviews. QContact’s Automatic QA uses AI to analyse and score conversations across every channel, giving you real-time insights into agent performance, compliance, and service quality. With automated evaluations and customisable QA criteria, you can improve efficiency, enhance coaching, and maintain consistency across your contact centre.
Every interaction, fully evaluated
Automatically evaluate every call, email, and chat—no more random sampling. Get a complete view of agent performance and service quality.
AI-powered scoring & insights
AI analyses conversations in real-time, scoring interactions based on key metrics like compliance, sentiment, and resolution quality.
Identify coaching opportunities
Pinpoint areas where agents need support. Use AI-driven insights to provide targeted training and real-time feedback.
Ensure compliance with ease
Set custom QA rules to monitor for compliance risks, script adherence, and service quality, helping you meet regulatory and internal standards.
AI-driven quality assurance without the manual effort
QContact’s Automatic QA continuously analyses interactions and provides objective, real-time assessments. Improve service quality without time-consuming manual reviews.
Improve coaching with actionable insights
No more guesswork. Automatic QA highlights key moments in conversations, helping supervisors give meaningful feedback and drive performance improvements.
Stay ahead of compliance risks
Automatic monitoring ensures that every customer interaction aligns with compliance requirements. Reduce risk while maintaining consistency across every conversation.
Optimise agent performance across every channel
From phone calls to live chat and WhatsApp, Automatic QA evaluates interactions across all communication channels. Maintain high-quality service across every touchpoint.
