Fifty seats just to get started?
Five9 requires a 50-seat minimum and charges separately for CRM connectors, AI, and WFM. Real TCO lands between $300–$600 per seat. QContact gives you everything for £57/user/month — starting from one seat.
What you'll actually pay per user, per month
$250+
£57
Everything included. No add-ons.
Why teams look for a Five9 alternative
Call quality issues — 46 G2 reviews mention dropped, distorted, or choppy audio during live calls
Frequent session logouts and platform crashes that disrupt agents mid-conversation
Hidden add-on costs push real TCO to $300–$600 per seat once you add CRM connectors, AI, WFM, and QA
50-seat minimum locks out growing teams and smaller contact centres entirely
CRM connectors are priced separately — even basic Salesforce or HubSpot integrations cost extra
Feature-by-feature comparison
What’s included vs what costs extra.
| Features | Five9 |  QContact |
|---|---|---|
| Omnichannel (voice, email, chat, WhatsApp, SMS, social) | Included | Included |
| AI sentiment analysis | Add-on | Included |
| Call transcription | Add-on | Included |
| Real-time translation (100+ languages) | Not available | Included |
| Built-in CRM | Not available | Included |
| Quality management / QA | Add-on | Included |
| Workforce management (WFM) | Add-on | Included |
| WhatsApp voice calling | Not available | Included |
| Agentic AI | Add-on | Included |
| UK data sovereignty | Not available | Included |
| Seat minimum | 50 seats | 1 seat |
| Setup fees | Custom quote | None |
Is QContact right for you?
Switch to QContact if you...
Have fewer than 50 seats and can’t meet Five9’s minimum
Want one predictable price with no add-on surprises
Need UK-hosted data to meet sovereignty or GDPR requirements
Are tired of paying separately for AI, QA, WFM, and CRM connectors
Want a platform that stays up — 100% uptime over the past 365 days
Five9 might be better if you...
- Run a large US-based enterprise with 500+ seats and need deep US telecom coverage
- Have already invested heavily in the Five9 ecosystem with custom integrations
- Require specific US-only compliance certifications that Five9 already holds
What makes QContact different
UK data sovereignty
Your data stays in Azure UK datacentres. SOC2 Type II certified. GDPR compliant by design, not by workaround.
Award-winning platform
Best Mid-Market Contact Centre Platform 2025, awarded by CX Today. Built for teams that need enterprise features without enterprise complexity.
Genuinely all-inclusive
AI, WFM, QA, CRM, dialler, WhatsApp voice — every feature ships at £57/user/month. No surprise invoices three months in.
Common questions:
Does QContact really have no seat minimum?
Correct. You can start with a single seat and scale up as your team grows. There is no minimum commitment on team size — only an annual contract term.
How does QContact's call quality compare to Five9?
QContact has maintained 100% uptime over the past 365 days. The platform runs on Azure UK infrastructure with redundant connectivity, so dropped calls and session crashes are not something your agents will deal with.
Can I migrate from Five9 without disrupting my team?
Yes. QContact’s onboarding team handles number porting, data migration, and agent training. Most teams are fully live within a few weeks, not months.
Is the £57 price really all-inclusive?
Yes. AI sentiment analysis, transcription, auto-QA, WFM, built-in CRM, agentic AI, and WhatsApp voice are all included. There are no feature tiers, no per-feature add-ons, and no setup fees.