
Spanish law demands companies to answer calls within 3 minutes
The Spanish government announced this month a new draft bill to make it a legal requirement for businesses to answer all calls within 3 minutes.

The Spanish government announced this month a new draft bill to make it a legal requirement for businesses to answer all calls within 3 minutes.

Omni-channel customer service is the seamless assistance of your customers queries across multiple contact channels at different touch points.

By integrating HelloPeter in QContact we have seen businesses improve their TrustIndex by over 50% and reduce average time to answer to 1 hour.

The supervisor screen is designed to help customer service, sales & contact centre managers enhance their team’s performance. It gives you a 360-degree view of

These 5 features will help transform your business by enabling you to deal with more tasks or deal with more customer conversations than you thought
We today launched our integration with Instagram – taking us to 20 integrations. All provided free-of-charge to every single one of our users.

QContact continues to expand its presence across Africa, where we are proud to announce we have now entered the Botswana market

To do this, you really need to place your customer at the centre of everything, it may sound obvious, but most businesses forget this down

Hybrid working is no longer the buzz word of 2021, it’s becoming the reality of the workforce in 2022!