Five9 vs MaxContact:
Which is right for you?
A US enterprise giant versus a UK outbound specialist. Different markets, different strengths — and a shared gap for teams that need both inbound and outbound without compromise.
Summary
Five9 offers deep enterprise features but starts at $119/user/month, requires 50+ seats, and charges extra for AI, WFM, and QA. MaxContact is strong on outbound dialling and UK-based, but cannot run webchat alongside auto-dial — a deal-breaker for blended contact centres. If you need both inbound and outbound with true omnichannel, both platforms force trade-offs.
Head-to-head comparison
| Feature | Five9 | MaxContact |
|---|---|---|
| Pricing | $119–$250+/user/mo | Custom quote |
| Seat minimum | 50 seats | No published minimum |
| Outbound dialler | Predictive, progressive, preview | Strong — predictive, progressive, preview |
| Webchat + auto-dial together | Yes | No — cannot run simultaneously |
| AI capabilities | Add-on (IVA, Agent Assist) | Basic AI, limited scope |
| Built-in CRM | No — connectors cost extra | No |
| Quality assurance | Add-on | Basic call recording/scoring |
| Workforce management | Add-on | Limited |
| UK data hosting | Not available | UK-based |
| Best suited for | Large US enterprise operations | Outbound-heavy UK teams |
Who should choose which?
Choose Five9 if you...
Have 50+ seats and need deep US telecom and compliance infrastructure
Want advanced IVA self-service and workforce optimisation (at add-on cost)
Primarily run inbound operations and do not need UK hosting
Choose MaxContact if you...
Run a heavily outbound operation and need a strong dialler
Require UK data hosting and do not need webchat and dialling simultaneously
Want a smaller UK vendor with direct support relationships
The third option: skip the trade-offs
QContact — £57/user/month, everything included
QContact gives you MaxContact's UK data sovereignty and outbound strength alongside Five9-level enterprise features — with webchat and auto-dial running simultaneously. No 50-seat minimum, no add-on sprawl, and AI, WFM, QA, and CRM all included from day one.
| Feature | Five9 | MaxContact | QContact |
|---|---|---|---|
| All-in price | $250+/user/mo | Custom quote | £57/user/mo |
| Webchat + auto-dial | Yes | Cannot run together | Simultaneous |
| AI & sentiment analysis | Add-on | Limited | Included |
| Built-in CRM | Not available | Not available | Included |
| Quality assurance | Add-on | Basic | Included |
| Workforce management | Add-on | Limited | Included |
| UK data sovereignty | US only | UK-based | UK Azure |
| Seat minimum | 50 seats | Flexible | 1 seat |
Common questions
What is the main difference between Five9 and MaxContact?
Five9 is a US enterprise platform with a 50-seat minimum and deep AI capabilities sold as add-ons. MaxContact is a UK-based outbound specialist with strong dialling but cannot run webchat alongside auto-dial. They serve different markets and different use cases.
Is there a better alternative to both Five9 and MaxContact?
QContact combines UK hosting with full enterprise features at £57/user/month. Unlike MaxContact, webchat and auto-dial work simultaneously. Unlike Five9, there are no seat minimums, no add-on costs, and data stays in the UK.