AI is hungry for data – does your contact centre have the data?
AI is hungry for data – does your contact centre have the data? There’s an age-old phrase – the more you know, the better you
January 31, 2024
AI is hungry for data – does your contact centre have the data? There’s an age-old phrase – the more you know, the better you
We live in a fast-paced digital world and the landscape of customer interaction channels is continually evolving. At QContact, we closely monitor these trends to
I think it’s safe to say 2023 will go down in the history books as a significant year in the evolution of AI. Microsoft’s significant
Emotional Intelligence (EI) goes beyond traditional cognitive skills, deeply influencing interactions, relationships, and decisions.
But how does EI intersect with business, particularly in customer
In the bustling marketplace of today, standing out amid the cacophony of marketing messages is a task akin to finding a single star in a
In the ever-evolving landscape of customer service, expectations are shifting at an unprecedented pace. Today’s consumers are not just satisfied with good products or services;
In today’s highly connected digital world, the rapid advancement of technology has transformed nearly every aspect of our lives, with financial services being no exception.
In an era of rapid technological progress, businesses around the globe are continuously seeking ways to streamline their operations, increase efficiency, and enhance customer service.
In the high-speed digital age, we find ourselves in, burnout is a growing concern, particularly within high-stress environments such as contact centres. Burnout, characterized by