10 steps that will improve your IVR & customer experience
Get it right & your customers will have a much better experience interacting with your brand, increasing their lifetime value & recommending you to family
October 10, 2022
Get it right & your customers will have a much better experience interacting with your brand, increasing their lifetime value & recommending you to family
The CCaaS model allows companies to purchase the technology they need & because its cloud based & managed by the vendor, it massively reduces costs
Businesses traditionally use tools such a customer satisfaction scores (CSAT), net promotor scores (NPS), customer retention rates, customer churn rates & online reviews to understand
Modern contact centres, large organisations & ecommerce businesses deal with a lot of inbound queries on a daily basis, not just over the phone, but
The short answer – for the same reason why we don’t grow our own food or generate our own electricity – some things are best
The Spanish government announced this month a new draft bill to make it a legal requirement for businesses to answer all calls within 3 minutes.
Omni-channel customer service is the seamless assistance of your customers queries across multiple contact channels at different touch points.
By integrating HelloPeter in QContact we have seen businesses improve their TrustIndex by over 50% and reduce average time to answer to 1 hour.
The supervisor screen is designed to help customer service, sales & contact centre managers enhance their team’s performance. It gives you a 360-degree view of