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This post serves as a comprehensive guide to help businesses understand the essential features to look for when choosing a CRM system.

In today’s customer support landscape, businesses face the challenge of providing efficient and personalised assistance to their customers. Traditional support channels often fall short, leading

In recent years, Artificial Intelligence (AI) has been rapidly integrated into various sectors, changing the way businesses operate and shaping the future of many industries.

In the contemporary era of customer service, the contact centre industry is undergoing a paradigm shift, placing a higher emphasis on building effective rapport with

Let’s face it, in the era of digital transformation, the ripple effect of social media on customer experience is undeniable. In this labyrinth of customer-brand

Events in South Africa last week highlighted why QContact’s fair, local pricing is so important for our partners and clients.      South Africa’s national currency,

Are you struggling to maintain consistent, engaging, and efficient communication with your customers? If the answer is yes, then look no further! Learn how QContact is

Are you looking for ways to improve agent productivity in your contact centre?  If so, you’ve come to the right place! In today’s blog, we’re

When choosing a CCaaS (Contact Centre as a Service) software vendor, there are several key things you should look out for to ensure that you