We explore how computers can detect voicemails and answering machines during outbound dialling and whether you should enable this technology on your campaigns.
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With over €300m/$350m in fines issued in one week – data security has never been so important. We explain how you can take steps to make sure your business is not next.
We explain the difference between the different methods of outbound dialling, and help you choose the correct dialling mode for your business.
Management Information systems are the eyes and ears of your contact centre or sales floor. Without fast and accurate reporting your managers are being restricted in their ability to help improve the performance of your contact centre.
With recent news events and new laws such as GDPR, data security is in spotlight like never before. No matter how big or small your company, it’s never been more important to ensure the security of your customer’s data.