One platform for every customer conversation.
Bring calls, email, WhatsApp, live chat, SMS, and social media into a contact centre platform, with CRM, AI, automation, QA, reporting, and workforce tools built in.
Manage every channel from a unified workspace
Give agents the customer context they need to respond faster
Manage conversations, cases, workflows, and performance without jumping between tools
Give agents the full customer story
QContact brings customer conversations, records, cases, workflows, and performance data together so agents can spend less time switching tabs and more time helping customers.
Give agents the context they need, every time
Give agents the context they need while they handle calls, messages, cases, and follow-ups from the same workspace.
Replace separate tools where possible
Use built-in CRM, case management, QA, reporting, automation, and workforce tools to reduce the systems your team needs to manage.
Deeply integrate with the tools you keep
Understand the full scope of your customers’ experience, Connect with key systems like your CRM, ecommerce tools, marketing platforms, and customer databases so agents still get the context they need without jumping between tabs.marketing and sales to service and support.
Reduce manual work with AI and automation
Use AI tools and automated workflows for call transcription, sentiment analysis, conversation analysis, case creation, routing, follow-ups, and agent support.
Replace separate contact centre tools with one connected platform
QContact brings core contact centre tools together, helping teams reduce the number of separate systems they need for customer conversations, CRM, automation, QA, reporting, and workforce operations.
Included with
Replaces separate tools for
Example tools
Typical cost of separate tools
Voice, WhatsApp, live chat, email, SMS, and social messaging
Phone systems, live chat, messaging, and social media management
~£40–170/user/mo
Built-in CRM and case management
CRM, ticketing, customer records, and case tracking
~£12–140/user/mo
AI, transcription, sentiment analysis, and translation
Conversation intelligence, transcription, AI support, and translation tools
~£8–130/user/mo
Automatic QA and performance review tools
QA scorecards, call review, agent evaluation, and coaching tools
~£15–40/user/mo
Workflow automation, routing, IVR, and self-service
Routing, call flows, follow-ups, IVR, and automation tools
~£40–175/user/mo
Dashboards, wallboards, reports, and analytics
Reporting dashboards, wallboards, analytics, and BI tools
~£12–170/user/mo
Workforce and operations tools
Workforce planning, agent activity, forecasting, and operations tools
~£20–80/user/mo
Competitors
£110–410+/user/mo
plus add-ons still required.
£57/user/mo
all included.
QContact in practice
Built by people who understand contact management.
Courier company
WhatsApp costs cut from $10,000/month to zero
Self-service containment rate reached 70%
Tickets now close automatically when parcels are delivered
Calls, digital channels, WhatsApp, and ticketing consolidated into QContact for the first time
International retailer (300+ branches)
Replaced SAP, Zendesk, and Avaya with a unified desktop across contact centre, back office, and stores
40% of call volume shifted to WhatsApp self-service
Single customer view across all brands
WhatsApp groups with hundreds of members replaced with automated request flows
Healthcare provider
Deep ERP integration triggers automated letters, SMS updates, calls, and manual tasks based on orders, prescriptions, and new customers
ERP remains the source of truth; QContact handles all outbound comms and feeds updates back automatically
Critical infrastructure
Turbine failure alerts intercepted and converted into automatic engineer call-outs
Escalates automatically until an available engineer is reached
Tickets created and tracked end to end with no manual input
Where QContact wins.
Most CCaaS platforms are built to sit alongside your existing stack — another data silo, another tab. QContact is different. Displace the tools you don’t need. Deeply integrate the ones you keep. Either way, your team works from a single pane of glass, not five.
Everything below is included at £57/user/mo.
No add-ons. No hidden costs. No per-feature upsells.
Every channel, every customer interaction
Manage every channel with customer records, cases, and workflows beside each conversation. One courier company moved calls, digital channels, WhatsApp, and ticketing into QContact after previously managing them separately.
Full WhatsApp support
Most platforms support basic WhatsApp messaging, but not voice notes or business calling. QContact supports all three natively, where competitors like NICE, Genesys, 8×8, and AWS Connect can’t without workarounds.
Deep integrations that automate real work
Connect CRM, ERP, ecommerce, and operational systems so key actions happen automatically. Healthcare teams automate prescription updates while logistics teams close tickets on delivery.
Built-in outbound dialler
Run outbound campaigns with Predictive, Power, and Preview Dial built in. Agents manage inbound and outbound activity without moving between separate systems.
Native workforce management
Scheduling, forecasting, and agent activity tracking are built in (no separate WFM vendor, no extra licence). Platforms like Intercom and Gnatta don’t offer it at all; Calabrio and Verint charge separately.
AI and automation included from day one
Where NICE and Genesys lock AI behind premium tiers and most others rely on third-party integrations, QContact includes CSAT scoring, QA auditing, sentiment analysis, transcription, and translation as standard.
White-glove setup included
QContact includes setup and configuration support for workflows, routing, automations, integrations, and reporting — no setup fees, no external consultants.
One price, fewer add-ons
These capabilities are included at £57 per user/month, with no setup fees, hidden costs, or per-feature upsells.
Built for modern contact centre teams
Help agents manage customer interactions without jumping between scattered systems.
For customer service teams
Respond faster across voice, chat, email, WhatsApp, SMS, and social channels while keeping every interaction tied to the customer record.
For contact centre leaders
Track performance, quality, cases, customer experience, and team activity without switching between systems.
For growing teams
Add channels, workflows, reporting, and AI support without adding more disconnected systems to manage.
