CHANNELS – LIVE CHAT
Help your customers at the exact right moment with live chat.
With our live chat functionality, you can prompt customers to start a live chat conversation at the exact right moment they need it, increasing your website’s conversion rate.
You can answer commonly asked questions automatically 24 hours per day, and pass to a human whenever your bot can’t provide the answer.
Automatically answer common questions.
With QContact’s live chat functionality you can automatically answer customer’s frequently asked questions. Using neural networks, you can load a list of your frequently asked questions, and let customers ask questions in natural language, and for our AI chatbot to understand exactly what they are asking and reply with the relevant frequently asked question 24-hours a day, seven days a week.
And if there’s ever a situation where the bot doesn’t know the answer, it can effortlessly route the enquiry to one of your team to answer.
Automatically answer common questions.
With QContact’s live chat functionality you can automatically answer customer’s frequently asked questions. Using neural networks, you can load a list of your frequently asked questions, and let customers ask questions in natural language, and for our AI chatbot to understand exactly what they are asking and reply with the relevant frequently asked question 24-hours a day, seven days a week.
And if there’s ever a situation where the bot doesn’t know the answer, it can effortlessly route the enquiry to one of your team to answer.
Offer help at the right moment.
QContact’s live chat function can be configured to prompt users to start conversations with different messages on specific parts of your website.
For example in the checkout flow, you may want to offer help if a customer has been stuck on the page for over a minute – or maybe offer a discount code if a customer is hesitating hitting the complete purchase button. Reducing your cart abandonment rate, and improving customer satisfaction.
Offer help at the right moment.
QContact’s live chat function can be configured to prompt users to start conversations with different messages on specific parts of your website.
For example in the checkout flow, you may want to offer help if a customer has been stuck on the page for over a minute – or maybe offer a discount code if a customer is hesitating hitting the complete purchase button. Reducing your cart abandonment rate, and improving customer satisfaction.
RICH CONVERSATIONS
Live chat isn’t just about simple text messaging.
With QContact’s live chat you can not just respond with text, but images, deep links to the relevant part of your website, videos and more.
MOBILE OPTIMISED
Whether your customer is using a mobile device or a desktop.
We ensure your live chat works flawlessly whatever device or operating system they are using.
RICH CONVERSATIONS
Live chat isn’t just about simple text messaging.
With QContact’s live chat you can not just respond with text, but images, deep links to the relevant part of your website, videos and more.
MOBILE OPTIMISED
Whether your customer is using a mobile device or a desktop.
We ensure your live chat works flawlessly whatever device or operating system they are using.
Ready to get started?
Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days
