The supervisor screen is designed to help customer service, sales & contact centre managers enhance their team’s performance. It gives you a 360-degree view of all your agents in real time showing you important information needed to effectively support & coach your agents & deliver a better customer experience.

These 5 features will help transform your business by enabling you to deal with more tasks or deal with more customer conversations than you thought possible.

We today launched our integration with Instagram – taking us to 20 integrations. All provided free-of-charge to every single one of our users.

QContact continues to expand its presence across Africa, where we are proud to announce we have now entered the Botswana market

To do this, you really need to place your customer at the centre of everything, it may sound obvious, but most businesses forget this down the line & it starts to show.

Hybrid working is no longer the buzz word of 2021, it’s becoming the reality of the workforce in 2022!

Changes to WhatsApp service from 1st February 2022

Omni-channel is proving to be a game changer for a lot of businesses when it comes to customer experience.

No business is perfect & mistakes happen. How quickly you deal with these mistakes can be the difference between an unhappy customer ready to tell the world how bad you are VERSUS an understanding customer happy to recommend you to friends & spend money with you again