Much has been written about the death of the phone – other channels of communication such as email and social media have for several decades now supposed to be relegating phone calls into the past but – the Phone will never die.
And yet, last year as the pandemic hit, call volumes across the UK were up 27% compared to the previous year. And that’s just calls over the telephone network – it excludes the billions of minutes of calls made over Skype/FaceTime/WhatsApp/et all.
Whilst numbers aren’t public for WhatsApp usage, as far back as 2018 over 2 billion minutes per day were being spent talking on the app. That number will be a magnitude of that now – Microsoft for example announced recently their Teams product is handling over 5 billion minutes per day and has around 150 million users versus WhatsApps’ 2 billion users.
These aren’t just rising because of the pandemic either – the truth is nothing beats the immediacy of picking up the phone and speaking to someone. It’s also a clear signal for trust. If you’re visiting a website that has no numbers, do you trust making a large purchase, or do you want that comfort of knowing if something goes wrong you have someone to call.
With QContact you can offer your clients the channel that suites their particular needs. Today it might be an email, tomorrow it might be a phone call or a WhatsApp. No matter which channel they chose, you can see a complete 360 degree view of every conversation you’ve had with the customer, across all channels.
Right out-of-the-box you can get up and running with calls, text messages, email, social media, live chat and WhatsApp.
So why not give QContact a call today and see how we can help your business.