CALL CENTRE SOLUTIONS FOR TELECOMS

Provide exceptional customer service across every channel around the clock.

QContact has a proven track record in helping telecommunications businesses handle all their customer communication needs with our omni-channel solution. However, your customers want to get in touch, QContact connects over 10 different channels into one unified solution.

Add in our ticketing, lead management, workflow automation and more – and QContact provides the complete solution for your business.

CALL CENTRE SOLUTIONS FOR TELECOMS

Provide exceptional customer service across every channel around the clock.

QContact has a proven track record in helping telecommunications businesses handle all their customer communication needs with our omni-channel solution. However, your customers want to get in touch, QContact connects over 10 different channels into one unified solution.

Add in our ticketing, lead management, workflow automation and more – and QContact provides the complete solution for your business.

Every channel, one vendor, one unified interface.

Handle all your calls, e-mails, WhatsApp, Facebook, Instagram, Twitter, Live Chat, text messages, website enquiries and more in a single unified interface.

Allowing your customers to contact you on whatever channel works best for them, while maintaining a single timeline of every touchpoint across every channel. This means your customers never have to repeat themselves, improving both customer satisfaction, lower handling times, and reduced training needs.

Every channel, one vendor, one unified interface.

Handle all your calls, e-mails, WhatsApp, Facebook, Instagram, Twitter, Live Chat, text messages, website enquiries and more in a single unified interface.

Allowing your customers to contact you on whatever channel works best for them, while maintaining a single timeline of every touchpoint across every channel. This means your customers never have to repeat themselves, improving both customer satisfaction, lower handling times, and reduced training needs.

A single pane of glass across systems

QContact doesn’t just handle your communication needs – we can live enrich customer information from across systems – whether you wish to pull login details from a RADIUS server, bandwidth usage from a Diameter server, or service outage information from your upstream carriers.

QContact can push and pull data in real-time to give your staff a single pane of glass across multiple different systems. Improving handle times and first call resolution.

A single pane of glass across systems

QContact doesn’t just handle your communication needs – we can live enrich customer information from across systems – whether you wish to pull login details from a RADIUS server, bandwidth usage from a Diameter server, or service outage information from your upstream carriers.

QContact can push and pull data in real-time to give your staff a single pane of glass across multiple different systems. Improving handle times and first call resolution.

Only 30% will forgive a company for a bad experience if that customer experience is deemed poor generally.”

Only 30% will forgive a company for a bad experience if that customer experience is deemed poor generally.”

Handle service outages effectively.

We all understand sometimes there may be temporary service outages. QContact can help you both outreach proactively to your customers, as well as deal with the deluge of incoming enquiries efficiently. By using our bulk sender tool, you can proactively warn your customers of any planned or unplanned outages through bulk e-mail, text message or WhatsApp, and route any replies right back into your contact centre.

You can also intelligently route calls based on the caller’s Caller ID. If for example the customer is calling from a known number, you can instantly notify them of the service outage and offer different routing rules compared to unaffected customers.

Handle service outages effectively.

We all understand sometimes there may be temporary service outages. QContact can help you both outreach proactively to your customers, as well as deal with the deluge of incoming enquiries efficiently. By using our bulk sender tool, you can proactively warn your customers of any planned or unplanned outages through bulk e-mail, text message or WhatsApp, and route any replies right back into your contact centre.

You can also intelligently route calls based on the caller’s Caller ID. If for example the customer is calling from a known number, you can instantly notify them of the service outage and offer different routing rules compared to unaffected customers.

Measure your customer experience.

At the end of every interaction with your business you can proactively offer your customers a post-conversation survey, measuring customer satisfaction down to both an individual customer and individual agent level.

QContact also has the ability to proactively notify your team leaders and agents if any particular customer is repeatedly contacting you to ensure that any problematic issues are dealt with before they result in complaints.

Measure your customer experience.

At the end of every interaction with your business you can proactively offer your customers a post-conversation survey, measuring customer satisfaction down to both an individual customer and individual agent level.

QContact also has the ability to proactively notify your team leaders and agents if any particular customer is repeatedly contacting you to ensure that any problematic issues are dealt with before they result in complaints.

Handle customer reviews and feedback quickly.

By being fully integrated with both Twitter and review sites such as Hello Peter, you can ensure any customer feedback and reviews is instantly routed to one of your teams to handle – giving you the opportunity to turn an unhappy customer into a happy one before they terminate service.

You can also automatically prompt customers who have had a great experience with your company to leave a review on a review site, helping to improve your review site ratings.

Handle customer reviews and feedback quickly.

By being fully integrated with both Twitter and review sites such as Hello Peter, you can ensure any customer feedback and reviews is instantly routed to one of your teams to handle – giving you the opportunity to turn an unhappy customer into a happy one before they terminate service.

You can also automatically prompt customers who have had a great experience with your company to leave a review on a review site, helping to improve your review site ratings.

Ready to get started?

Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days

Book a Demo

Ready to get started?

Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days