CALL CENTRE SOLUTIONS FOR RETAIL

Help your customer before they even get to your door.

QContact can help your retail chain provide not just excellent post-sale customer service, but also help your customers before they even enter your store with tools such as our store locator and automated self-service.

CALL CENTRE SOLUTIONS FOR RETAIL

Help your customer before they even get to your door.

QContact can help your retail chain provide not just excellent post-sale customer service, but also help your customers before they even enter your store with tools such as our store locator and automated self-service.

Store Locator

Allow your customers to get automatic geo-located results showing their nearest store all with the customer asking a simple question in a chat.

Connect to your POS

Automatically load your customer information from your POS or loyalty database to provide context to every customer conversation.

Build mailing lists

Automatically prompt your customers to join your mailing lists to remarket your services in the future.

24×7 automated service

Use our self-service AI and chatbots to answer customers questions even when your stores and customer care teams are closed.

Use in-store or from the contact centre.

QContact’s web-based platform makes it easy for not just your contact centre, but also empowers your store employees to be able to lookup customer details and engage in proactive conversation not just on the phone – but across all your social media channels, WhatsApp, email and more.

Use in-store or from the contact centre.

QContact’s web-based platform makes it easy for not just your contact centre, but also empowers your store employees to be able to lookup customer details and engage in proactive conversation not just on the phone – but across all your social media channels, WhatsApp, email and more.

Start with a QR code, end with a subscriber.

Advertise a QR code at your shop or restaurant to start a live chat or a WhatsApp conversation – to provide a menu, special offers, more product information and more. By doing so, you can gain the customer’s contact information and then gain consent to subsequently reach out with further marketing or special offers.

Start with a QR code, end with a subscriber.

Advertise a QR code at your shop or restaurant to start a live chat or a WhatsApp conversation – to provide a menu, special offers, more product information and more. By doing so, you can gain the customer’s contact information and then gain consent to subsequently reach out with further marketing or special offers.

Ready to get started?

Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days