Provide service 24×7 through chatbots.

With QContact, you can provide service beyond just your working hours. Our advanced chat-bot functionality with the latest Neural Network technology from Google allows you to not just answer Frequently Asked questions around the clock, but also provide fully automated service such as checking balances or making transfers through a fully automated conversation.

And once you’ve written the functionality, you can deploy the same logic across all your channels with a single click.

Intelligent routing

With our advanced routing, you can dynamically route your customers based on their profile. Someone has just applied for a loan, when they next call in you can route them instantly to the loan application department.

A Premier customer is calling – you can automatically route them straight through to your Premier team without even presenting an IVR menu. With our routing technologies you can intelligently route all your incoming conversations to the best department as well as providing dynamic self-service options based on data you hold on the customer.

Measure your customer experience.

At the end of every interaction with your business you can proactively offer your customers a post-conversation survey, measuring customer satisfaction down to both an individual customer and individual agent level.

QContact also has the ability to proactively notify your team leaders and agents if any particular customer is repeatedly contacting you to ensure that any problematic issues are dealt with before they result in complaints.

Handle customer reviews and feedback quickly.

By being fully integrated with both Twitter and review sites such as Hello Peter, you can ensure any customer feedback and reviews is instantly routed to one of your teams to handle – giving you the opportunity to turn an unhappy customer into a happy one before they terminate service.

You can also automatically prompt customers who have had a great experience with your company to leave a review on a review site, helping to improve your review site ratings.

Data Retention.

Retain your recordings and records throughout your mandated retention periods within QContact or automatically upload copies of recordings to your own Cloud Storage such as Amazon Web Services, Azure or even your internal Sharepoint.