COMMUNICATION SOLUTIONS FOR E-COMMERCE.
Provide both your new and existing customers a market leading customer experience.
Improve your return-on-investment all your marketing and customer acquisition cost, by providing an unparalleled customer experience across every channel – improving conversion of potential customers visiting your store for the first time, customer satisfaction during post-sale customer service, and improved loyalty among your existing base.
COMMUNICATION SOLUTIONS FOR E-COMMERCE.
Provide both your new and existing customers a market leading customer experience.
Improve your return-on-investment all your marketing and customer acquisition cost, by providing an unparalleled customer experience across every channel – improving conversion of potential customers visiting your store for the first time, customer satisfaction during post-sale customer service, and improved loyalty among your existing base.
Improved conversion rates.
Customers who engage in a live chat conversation are 82% more likely to complete a purchase. With QContact you can offer live chat on your website within minutes and provide excellent multi-lingual pre-sale advice and post sales customer service.
Whether you wish to use a chat bot providing automated customer service 24×7, have live agents handling customer enquiries, or a seamless combination between the two – QContact has the power to handle all your live chat needs, while allowing your staff to effortlessly switch to other channels as needed.
Improved conversion rates.
Customers who engage in a live chat conversation are 82% more likely to complete a purchase. With QContact you can offer live chat on your website within minutes and provide excellent multi-lingual pre-sale advice and post sales customer service.
Whether you wish to use a chat bot providing automated customer service 24×7, have live agents handling customer enquiries, or a seamless combination between the two – QContact has the power to handle all your live chat needs, while allowing your staff to effortlessly switch to other channels as needed.
Context to every conversation.
With our deep integrations with the top e-commerce platforms, when a customer contacts you, your staff can instantly see the correct customer information pop up on their screen with all their purchase history, order status and tracking information together with a complete 360-degree timeline of every customer touchpoint across all your communication channels.
Improving the speed your staff can handle enquiries, eliminating repetitive copying and pasting of information, and providing your customers with a better customer experience.
Context to every conversation.
With our deep integrations with the top e-commerce platforms, when a customer contacts you, your staff can instantly see the correct customer information pop up on their screen with all their purchase history, order status and tracking information together with a complete 360-degree timeline of every customer touchpoint across all your communication channels.
Improving the speed your staff can handle enquiries, eliminating repetitive copying and pasting of information, and providing your customers with a better customer experience.
Relevant marketing with segmentation
By connecting to both your e-commerce platform and your e-mail marketing platform, you can easily create rules within QContact to automatically segment your customers by purchase history.
Process refunds quickly
You can allow team members to be able to process refunds directly from QContact – with of course complete control of which users can access this functionality.
Effortlessly track parcels
We pull all tracking information through from your e-commerce platform, allowing your staff and your chatbots to quickly and easily track the location of deliveries.
Relevant marketing with segmentation
By connecting to both your e-commerce platform and your e-mail marketing platform, you can easily create rules within QContact to automatically segment your customers by purchase history.
Process refunds quickly
You can allow team members to be able to process refunds directly from QContact – with of course complete control of which users can access this functionality.
Effortlessly track parcels
We pull all tracking information through from your e-commerce platform, allowing your staff and your chatbots to quickly and easily track the location of deliveries.
Ready to get started?
Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days
