CONTACT CENTRE FOR OUTSOURCES

The perfect omni-channel solution for outsourcers.

A zero capex solution for BPOs which scales to handle all your client needs.

With no setup fees, flexible user licensing, and easy administration, whether you are just offering voice services or full omni-channel solutions to your clients, QContact has everything you need without breaking the bank.

CONTACT CENTRE FOR OUTSOURCES

The perfect omni-channel solution for outsourcers.

A zero capex solution for BPOs which scales to handle all your client needs.

With no setup fees, flexible user licensing, and easy administration, whether you are just offering voice services or full omni-channel solutions to your clients, QContact has everything you need without breaking the bank.

Inbound

With our global voice network, we can handle all your inbound needs with forecasting, skills based routing, IVR and of course a full reporting suite and API to export information for your clients.

Outbound

A complete automated outbound dialler for your outbound calling campaigns – with multiple dialling modes, automatic query oprimisation and recycling of data, complete reporting suite and more.

Omni-channel

Offer more than just calls. With QContact you can offer much more than just voice – with channels including social media, live chat, e-mail, WhatsApp and more all included free-of-charge.

Inbound

With our global voice network, we can handle all your inbound needs with forecasting, skills based routing, IVR and of course a full reporting suite and API to export information for your clients.

Outbound

A complete automated outbound dialler for your outbound calling campaigns – with multiple dialling modes, automatic query oprimisation and recycling of data, complete reporting suite and more.

Omni-channel

Offer more than just calls. With QContact you can offer much more than just voice – with channels including social media, live chat, e-mail, WhatsApp and more all included free-of-charge.

Up and running quickly – and streamline your ops.

You can be up and running with QContact within days, and once you are on QContact you can easily add new campaigns for new clients in minutes.

With our fully web based platform, you can empower your team leaders with as much or as little admin rights as you wish – ensuring your IT and dialer team spend less time doing repatative tasks and more time on other projects.

Up and running quickly – and streamline your ops.

You can be up and running with QContact within days, and once you are on QContact you can easily add new campaigns for new clients in minutes.

With our fully web based platform, you can empower your team leaders with as much or as little admin rights as you wish – ensuring your IT and dialer team spend less time doing repatative tasks and more time on other projects.

Flexible licensing.

QContact understands call centres – from attrition to the wins and losses of campaigns. QContact’s unique licensing model means you aren’t worried about having to buy blocks of licenses or over-commiting on licenses when you win a new campaign.

Instead we adjust as you grow (or shrink) throughout the year, giving you maximum flexibility to win new contracts, even if they may only be trials or seasonal to start without worrying about license commitments.

Flexible licensing.

QContact understands call centres – from attrition to the wins and losses of campaigns. QContact’s unique licensing model means you aren’t worried about having to buy blocks of licenses or over-commiting on licenses when you win a new campaign.

Instead we adjust as you grow (or shrink) throughout the year, giving you maximum flexibility to win new contracts, even if they may only be trials or seasonal to start without worrying about license commitments.

Support when you need it.

When you rely on billable hours, we understand every minute counts.

We provide you with a real person to talk to for all you support needs – whether on the phone, an email, or WhatsApp we provide full omni-channel support with an average response time of under 60 seconds. With regular webinars, documentation and training – we can help you get the most out of your system for your clients.

Support when you need it.

When you rely on billable hours, we understand every minute counts.

We provide you with a real person to talk to for all you support needs – whether on the phone, an email, or WhatsApp we provide full omni-channel support with an average response time of under 60 seconds. With regular webinars, documentation and training – we can help you get the most out of your system for your clients.

Ready to get started?

Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days

Book a Demo

Ready to get started?

Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days