Straight forward pricing – just $69 per user

No complicated pricing, no multiple price point options or five-year contracts. Never lose a lead or a customer over a bad experience again. Start really understanding how your business works, and improve your bottom line and customer satisfaction today.


Complete API.

Blind Transfer.

Omnichannel.

Webchat.

Call Monitoring.

Lead Source Tracking.

Office 365 Integration.

Ecommerce Integration.

Agent Dashboard.

Two-factor Authentication.

Get started with QContact today

We just need a few pieces of information to get you started. Get a live 1:1 demo and your questions answered!

Your Name

Company

Company Size

Your Email

Your Phone Number

Everything you need to sell, support, and excel.

All communication channels. All your customer information. One single unified interface. We bring every interaction and touch-point with your customers into one unified interface saving your staff time and improving customer satisfaction.

Automation.

From simple admin tasks to more complex process, automation allows your team to work smarter & faster whilst improving efficiency & eliminating mistakes. Let your team focus on work that drives revenue.

Utilise this across all your channels of communication.

Advanced AI Technology

Set automatic reminders to alleviate to do lists & provide consistent interactions with your customers.

Auto Reminders

Automatically reply to emails & direct messages through all channels, to allow you to follow up flawlessly, never miss a single customer again.

Auto Reply

Create automated workflows based on a series of pre-defined business rules where human tasks or documents are routed between people or the system.

Automated Workflows

Send automatic follow up SMS, helping you to save time, deliver a better customer experience.

Automatic follow-up SMS

Automatically upload your call recordings and uploaded files through to Amazon S3, Microsoft Azure or Google Cloud.

Automatic File Synchronisation

Our 2-way open API allows us to integrate with any software with the same capabilities. Giving you more information in one place.

Complete API

Create powerful knowledge-based articles to allow your customers to get answers to their questions quickly.

Knowledge based articles

Allow your customer to selflessly transition between channels. Switch from a Facebook messenger conversation to a phone call or even a WhatsApp message. Giving your customers a seamless customer service experience through their preferred channels.

Omnichannel Self-Service

Create pre-written templates for customer support, sales & marketing. From traditional phone & email channels right across social media channels to Reply faster & boost customer satisfaction.

Pre-canned responses

Create your own custom intuitive business rules & workflows without coding logic. Increase efficiency & productivity whilst giving your business agility.

Powerful Rules Engine

Proactively prompt your customers to initiate a live chat based on the page they’re visiting.

Webchat Prompts

Advanced AI Technology

Utilise this across all your channels of communication.

Auto Reminders

Set automatic reminders to alleviate to do lists & provide consistent interactions with your customers.

Auto Reply

Automatically reply to emails & direct messages through all channels, to allow you to follow up flawlessly, never miss a single customer again.

Automated Workflows

Create automated workflows based on a series of pre-defined business rules where human tasks or documents are routed between people or the system.

Automatic follow-up SMS

Send automatic follow up SMS, helping you to save time, deliver a better customer experience.

Automatic File Synchronisation

Automatically upload your call recordings and uploaded files through to Amazon S3, Microsoft Azure or Google Cloud.

Complete API

Our 2-way open API allows us to integrate with any software with the same capabilities. Giving you more information in one place.

Knowledge based articles

Create powerful knowledge-based articles to allow your customers to get answers to their questions quickly.

Omnichannel Self-Service

Allow your customer to selflessly transition between channels. Switch from a Facebook messenger conversation to a phone call or even a WhatsApp message. Giving your customers a seamless customer service experience through their preferred channels.

Pre-canned responses

Create pre-written templates for customer support, sales & marketing. From traditional phone & email channels right across social media channels to Reply faster & boost customer satisfaction.

Powerful Rules Engine

Create your own custom intuitive business rules & workflows without coding logic. Increase efficiency & productivity whilst giving your business agility.

Webchat Prompts

Proactively prompt your customers to initiate a live chat based on the page they’re visiting.

Call Routing.

Reduce wasted time on the phone for both your team & your customers by intelligently routing calls to the correct agents. Match customers with agents whilst reducing call times.

Route your enquiries through to the best skilled advisor for each and every enquiry. Set priorities on both channels and departments to ensure your most important enquiries are answered first.

Advanced Skills Based

Choose how you wish your transfer calls to another agent or department. During busy periods blind transfer calls to free up users or warm transfer the call when an introduction is needed.

Call Transfers

Make sure your important conversations such as phone calls are answered immediately by selecting which channels take priority over others.

Channel Priority

Build complex phone trees with our simple easy-to-use tool. From Press 1 for Sales and 2 for Support, all the way through to natural language processing with neural networks – QContact helps build the exact functionality you need with ease. Write once for one channel and use them across all channels such as Calls, WhatsApp, Facebook and Live Chat.

Complete IVR Builder

Instantly add multiple users into your conversation where required to get immediate advice or support on more complex queries.

Conference Calls / Three-way Calls

You can choose how many enquiries of each channel type your staff can handle at once. For example, you may want users to handle 3 live web chats at once, but only 1 phone call at a time.

Custom Interaction Capacity

Tag every interaction with a disposition so you can track what enquires are coming and their outcomes without having to read or listen to every interaction. Understand the main reasons your customers contact & through which channel they contact you, so that can analyse, plan & deliver extra support.

Dispositioning

If a department is busy or closed, you can automatically divert the call to another department or external number.

Divert Rules

Intelligently route calls through via a voice response system of pre-recorded messages to put customers through to then the correct department without having to speak to a switch board. Our IVR can also give your customers the option to switch simple queries to your webchat or even your WhatsApp during busy periods. Speeding up wait times, putting customers to the correct department whilst eliminating queries that can be answered quickly through your FAQ’s on your chat bot or website, even out of hours.

IVR

Allow your customers to save their position in the queue without having to wait on hold.

Leave message in the queue

Let your customers know how long their call will take to be answered with ease.

Play queue position & estimated wait time

Look for keywords in your customer communication to automatically redirect or prioritise their message. For example, you may want to prioritise any communication with the word “refund” in over general enquiries.

Routing Rules

Automatically open and close your departments on a schedule through our advanced scheduling tool across all your different contact channels. Allowing to pre-set voicemails, automatic replies & AI technology. Example: Bank holidays & Christmas. Also, automatically set schedule overrides for public holidays or training in advance.

Schedule Hours & Exceptions

Trigger actions on a regular schedule automatically. For example, to update a policy renewal date every 12 months.

Schedule Workflows

When handling channels such as WhatsApp where you are waiting for a customer to respond, you can easily snooze/park the conversation waiting for the reply freeing up your staff’s time to handle other enquiries.

Snooze function

Filter incoming emails and web call-backs for spam to save your agents time dealing with junk.

Spam Filter

Advanced Skills Based

Route your enquiries through to the best skilled advisor for each and every enquiry. Set priorities on both channels and departments to ensure your most important enquiries are answered first.

Call Transfers

Choose how you wish your transfer calls to another agent or department. During busy periods blind transfer calls to free up users or warm transfer the call when an introduction is needed.

Channel Priority

Make sure your important conversations such as phone calls are answered immediately by selecting which channels take priority over others.

Complete IVR Builder

Build complex phone trees with our simple easy-to-use tool. From Press 1 for Sales and 2 for Support, all the way through to natural language processing with neural networks – QContact helps build the exact functionality you need with ease. Write once for one channel and use them across all channels such as Calls, WhatsApp, Facebook and Live Chat.

Conference Calls / Three-way Calls

Instantly add multiple users into your conversation where required to get immediate advice or support on more complex queries.

Custom Interaction Capacity

You can choose how many enquiries of each channel type your staff can handle at once. For example, you may want users to handle 3 live web chats at once, but only 1 phone call at a time.

Dispositioning

Tag every interaction with a disposition so you can track what enquires are coming and their outcomes without having to read or listen to every interaction. Understand the main reasons your customers contact & through which channel they contact you, so that can analyse, plan & deliver extra support.

Divert Rules

If a department is busy or closed, you can automatically divert the call to another department or external number.

IVR

Intelligently route calls through via a voice response system of pre-recorded messages to put customers through to then the correct department without having to speak to a switch board. Our IVR can also give your customers the option to switch simple queries to your webchat or even your WhatsApp during busy periods. Speeding up wait times, putting customers to the correct department whilst eliminating queries that can be answered quickly through your FAQ’s on your chat bot or website, even out of hours.

Leave message in the queue

Allow your customers to save their position in the queue without having to wait on hold.

Play queue position & estimated wait time

Let your customers know how long their call will take to be answered with ease.

Routing Rules

Look for keywords in your customer communication to automatically redirect or prioritise their message. For example, you may want to prioritise any communication with the word “refund” in over general enquiries.

Schedule Hours & Exceptions

Automatically open and close your departments on a schedule through our advanced scheduling tool across all your different contact channels. Allowing to pre-set voicemails, automatic replies & AI technology. Example: Bank holidays & Christmas. Also, automatically set schedule overrides for public holidays or training in advance.

Schedule Workflows

Trigger actions on a regular schedule automatically. For example, to update a policy renewal date every 12 months.

Snooze function

When handling channels such as WhatsApp where you are waiting for a customer to respond, you can easily snooze/park the conversation waiting for the reply freeing up your staff’s time to handle other enquiries.

Spam Filter

Filter incoming emails and web call-backs for spam to save your agents time dealing with junk.

Channels.

QContact allows you to communicate quickly & efficiently with your all your customers. Each customer has a preferred method of communication especially when dealing with different age groups. Opening up these channels allows your business to reduce the friction with customer contact.