Straight forward pricing – just R825 per user.

We just need a few pieces of information to get you started. Get a live 1:1 demo and your questions answered.

Straight forward pricing – just R825 per user.

We just need a few pieces of information to get you started. Get a live 1:1 demo and your questions answered.

No complicated pricing, no multiple price point options or five-year fixed contracts.

Never lose a lead or a customer over a bad experience again. Start truly understanding how your business works, and improve your bottom line and customer satisfaction today.

Every feature included for free

No setup fees

Free access to training programmes

Every channel included for free

Channels

Automated DiallingMake automatic outbound calls to maximise agent productivityIncluded
CallsCrystal clear voice calls using in-country datacentres to ensure reliable voice calls. Option for ExpressRoute direct connectivity to remove public internetIncluded
E-mailSend and receive e-mails automaticallyIncluded
Enquiry FormsFeed website enquiries to an agent within secondsIncluded
FacebookRespond to comments made on your posts, as well as full two-way messaging and paid Facebook LeadsIncluded
InstagramRespond to comments made on your posts, as well as full two-way messaging and paid IG LeadsIncluded
Live ChatEnable live chat on your website and help increase conversionsIncluded
Microsoft 365One-click integration with Microsoft 365 to link your e-mail, calendar and teams with QContactIncluded
ReviewsBe notified when someone leaves a review on sites such as HelloPeter and quickly and effortlessly respondIncluded
Two-way SMSSend and receive text messagesIncluded
WhatsAppComplete WhatsApp integration built-in with full support for images, videos, attachments and locations.Included

Self-service

Drag & Drop Visual BuilderAn easy to use drag and drop builder to build your self-service flowsIncluded
Automatic speech recognitionLet your customers talk to your IVR, and use natural language processing to understand what they are asking for and route to the correct department. With support for multiple languages and accents.Included
Automatic text-to-speechCreate dynamic voice prompts to your customers using the latest in neural network voice generation - with support in multiple languages and accents.Included
ChatbotsFully automated chat bot functionality using NLP & AI technology and/or step-by-step flows.Included
Data Dip against 3rd party systemsPull in important account information from 3rd party systems in real-time, allowing you to personally greet customers, automatically route calls based on account status or give order updates 24x7.Included
Log and report call flowsUnderstand how your customers flowed through your self-service script both on a summary level and an individual call level.Included
Low-code environmentA full low-code environment built-in, to let you build infinitely complex or simple routing to your precise needs using JavaScript snippets.Included
Natural Language / AI processingBuild frequently asked questions or complex AI flows, and let the chat bot handle your queries 24x7 without having to route to an agent.Included
Secure data captureCapture information securely through self-service such as password resets or card information without your agents having access.Included
Store LocatorAllow customers to send their location to you, and automatically respond with their nearest store.Included
Use the same flow across all channelsWrite your self-service flows once, and use across all your channels.Included

Routing

Data based routingRoute incoming conversations based on data stored against the contact.Included
Department Priority routingPrioritise certain queues over others with department priority.Included
Language based routingDetect the language of incoming conversations automatically and route to a correctly skilled agent.Included
Low-code environment routingDynamically route incoming conversations real-time with your own custom logic with our low-code environment.Included
OverflowAutomatically overflow conversations into alternative departments if no agents are available, or is taking too long to answerIncluded
Rule based routingRoute incoming conversations based on keywords or specific senders.Included
Schedule based routingRoute incoming conversations based on the time of day, day of week, with support for public holidays and exceptionsIncluded
Skills based routingAutomatically route your incoming conversations to agents with the relevant skills to handle the enquiry.Included
User priority routingHave your most skilled agents on particular channels prioritised for routing.Included

Inbound

Call ConsultAllow users to speak to an advisor currently held in a queue without removing their place in the queue.Included
Call PickupAllow users to see and pick up conversations held in a queue.Included
Desktop NotificationsConfigure your users to receive notifications when calls are in the queueIncluded
DirectoryAllow callers to select a user to route via extension or name based dialling.Included
High volume notificationsSetup automated alerts to notify users who aren't on queue to log in when queue times or number of conversations in the queue exceed certain thresholds.Included
Interaction Capacity ControlsMaximise productivity by allowing agents to handle multiple conversations at once. Complete flexibility of how many different types of interactions your agent can handle at any time, and which interactions take priority.Included
Low volume notificationsSetup automated alerts if any particular department hasn't received any incoming conversations for a specified period of time. Useful to detect any carrier or website issues.Included
Nuisance Caller BlocksBlock nuisance callers into an infinite never answering queue.Included
Off-site transferOverflow calls to a 3rd party off-site either on a schedule, when call volumes are high, or on demand.Included
OverflowAutomatically overflow conversations into alternative departments if no agents are available, or is taking too long to answerIncluded
PresenceAllow your agents to see other agents' status before attempting to transfer calls to them.Included
Referral Source TrackingTrack exactly where your incoming conversations are coming from through paid advertising, social media posts or organic search.Included
Self-ServiceRoute incoming conversations to chat-bots, IVR menus or automated code and routing.Included
SnoozingKeep agents productive, by using the snooze function on a conversation. When the customer replies, the conversation will instantly be rerouted back to an agent without ending the conversation in the meantime, but allowing the agent to carry on with other work.Included
Spam filteringAutomatically filter spam to improve your agent productivity.Included
Sticky agentRe-route incoming conversations back to the same agent who previously handled them if they are available.Included
VoicemailAllow your departments and individual agents to receive voicemail messages, with on-screen notifications and e-mail.Included

Outbound

Answerphone DetectionAutomatically detect answerphones and voicemails to improve agent productivity.Included
Automated DiallingImprove agent productivity by having the system automatically make outgoing calls - for example to chase outstanding debts or speak to customers about upsell opportunities.Included
Blended CampaignsHave the same agents handling multiple different departments and both inbound and outbound communication.Included
Bulk Sender (multichannel)Send bulk communications to your customers by either selecting a criteria or uploading your list of chosen contacts.Included
BYOC (SMS)Bring your own SMS provider - you can use any HTTP compatible API.Included
BYOC (Voice)Bring your own voice carrier - you can use your own SIP trunks within the platform.Included
Calling ScriptsPresent your agents with relevant scripts and information based on what the call is regarding.Included
Do Not Call listsBlock outgoing communication to customersIncluded
Dynamic Caller IDAutomatically adjust your outbound Caller ID on calls to match country codes or improve answer rate by cycling through multiple Caller IDs.Included
E-mail layoutsSend e-mails with rich beautiful graphical templatesIncluded
Manual DiallingStart an outgoing call / WhatsApp / e-mail or SMS with just a single click.Included
Preview DiallingAllow your agents to preview the contact details before making an outbound call.Included
Scheduled CallbacksAllow your agents to set scheduled callbacks to contact a customer back at a time of their choosing, and have the system automatically call the customer and re-route to the right person.Included
SequencesSetup automated sequences/workflows based on customer action. For example automatically schedule a follow-up call after a customer's first order.Included
SMS SchedulesEnsure SMS messages are only delivered during sociable hours rather than disturbing people late at night.Included

Reporting

Agent activity timelineVisually see the agent's journey through their dayIncluded
Automated responsesAutomatically reply to customer's enquiries with automated responsesIncluded
Conversation HistorySearch and filter every conversation quickly and effortlessly.Included
Custom WallboardsCreate custom wallboard showing information in the format you want for your TVs around the office.Included
Customer JourneyVisually see the path every customer went though when contacting your business. From self-service flow, to department queueing, to individual agent hold times.Included
Data exportAs well as full API access, we also give the ability to export report information in CSV or a live spreadsheet.Included
Disposition codesTag each conversation with an outcome code, which can be used for reporting, SLA adherence and automations.Included
Full Open APIComplete open API allowing you to retrieve all the information you require through a REST API.Included
Live Agent viewSee the present state of every user, how their day has been, as well as being able to live listen, whisper and barge into any calls.Included
Live Queue viewSee who is currently waiting in any department's queue, how many agents are available, with the ability to pick up, transfer or hang up any conversation In the queue.Included
Live WallboardSee real-time what is going on with your contact centre.Included
Pause codesSetup custom pause codes to accurately track agent off-call time.Included
Queue PerformanceSee how quickly you are responding to incoming conversations across every channel, and adherence to SLAs.Included
Repeat CallersIdentifiy repeat callers ensuring you detect issues even where agents are reporting them.Included
Scheduled reportsAutomatically schedule reports to e-mail or upload to cloud storage on a schedule each day.Included
Self-service flowsSee how customers use your self-service to understand common flows, where customers get stuck, and where you may need to improve the options.Included
Template responsesAllow your agents to quickly use pre written template responsesIncluded
Ticketing PerformanceTrack your ticketing performance - from tickets open, average response time, and more.Included
Workforce forecastingForecast agent needs with built-in intelligent Erlang forecasting tools.Included

CRM

3rd party data displayDisplay data from 3rd party systems in real-time I the systemIncluded
Book meetingsBook meetings right into your calendar from the platform, including online Teams links automatically inserted.Included
CompaniesGroup your contacts into business structuresIncluded
Custom data fieldsAdd custom fields to your customer profilesIncluded
Custom entitiesCreate your own custom database entitiesIncluded
Custom layoutsCustomise the layout of your customer profiles to suit your business.Included
Customer journeySee a complete customer journey across every channel and touchpoint.Included
Customised viewsCreate customised table views of your customer profiles - showing the relevant information quicklyIncluded
Data ExportExport data to 3rd party systemsIncluded
Data ImportImport data from 3rd party systemsIncluded
Dynamic filteringQuickly filter your views with dynamic filtersIncluded
Export to CSVExport your data to CSVIncluded
Export to Google Looker StudioExport your data into Google Looker StudioIncluded
Export to live spreadsheetExport your data to Excel or Google Sheets with a live spreadsheet link, allowing you to automatically update the data in the spreadsheet.Included
Kanban boardsView your records in a Kanban style view with drag and drop functionality.Included
Multi-currencyHandle multiple currencies with easeIncluded
OpportunitiesTrack your opportunitiesIncluded
Reminders / TasksSet automatic reminders and call backsIncluded
WebhooksTrigger automatic webhooks to 3rd party systems on data changes.Included

Ticketing

Agent collaborationAllow multiple users to collaborate on the same ticket.Included
AnalyticsFull reporting tools to see how well your business is handling your tickets.Included
Auto assignAutomatically assign tickets to the relevant department or user.Included
Automated workflowsTrigger automatic sequences of actions based on customer behaviour or interactions.Included
Customer Web PortalProvide your customers with a web portal they can log into and view their open tickets, as well as open new ones.Included
SLAsTrack whether you are responding with the agreed Service Levels.Included
Template responsesAllow agents to quickly respond with pre-canned responses.Included

Integration

AuthentifiCall Authentifi automatically from within QContactIncluded
CallbiAutomatically upload your calls into Callbi for advanced transcription and quality assurance.Included
Custom 3rd partyIntegrate any 3rd party system with QContact through our Open APIsIncluded
DiarizemeTwo-way integration with Diarize-me for appointment bookingIncluded
DynamicsFull integration with Microsoft Dynamics through their WebAPIIncluded
EKMFull e-commerce integration with EKM presenting order information, and tracking details all without leaving QContact.Included
KlaviyoView every mailing campaign sent to your lists on your ContactsIncluded
MagentoFull e-commerce integration with Magento presenting order information, and tracking details all without leaving QContact.Included
MailchimpView your mailing campaigns from within QContact on the customer record, as well as control opt-in and segmentation from QContact.Included
SalesforceFull integration with both Salesforce Classic & Lightning, whether using Salesforce OpenCTI or using QContact pulling information real-time from Salesforce.Included
ScreenpopAutomatically pop up 3rd party systems to the relevant page on incoming conversations.Included
ServiceNowFull integration with ServiceNow allowing click-to-call and screenpops.Included
ShopifyFull e-commerce integration with Shopify presenting order information, tracking details and refund ability all without leaving QContact.Included
WooCommerceFull e-commerce integration with WooCommerce presenting order information, and tracking details all without leaving QContact.Included
XeroFull integration with Xero accounting to enable you to see customer's invoices and balances when they contact youIncluded
ZendeskTwo-way integration with Zendesk ticketingIncluded

Compliance

Audit trailFull audit trails for every access and editIncluded
Automated recordingEnsure every call is recorded automatically, with alerts should any call fail for any reason.Included
Channel level securityRestrict certain users to specific channelsIncluded
Field level securityRestrict read and write access to individual fieldsIncluded
Live ListeningListen live to user's phone calls, with ability to whisper and barge-in.Included
PCI compliant recordingsEnsure your recordings are PCI compliant by ensuring no card details are included in the recordings.Included
Recording access controlRestrict access to call recordings based on different roles and departments, with full audit log of each playback.Included
Retention RulesConfigure how long to retain records, recordings and logs.Included
Single Sign-onSingle Sign-on support for Microsoft 365, Azure AD and Google Workspaces.Included
User RolesRestrict access using User Roles, with specific permission sets and dynamic filtering.Included

Quality Assurance

Automatic account lockingAutomatically lock agent accounts on serious QA fails.Included
Custom scorecardsCreate QA scorecards to rate calls, and feedback to agents.Included
Customer satisfactionAsk customers for customer satisfaction ratings to generate a CSAT score.Included
Post-conversation surveysAutomatically transfer calls and other interactions to a post-call survey.Included
Score based evaluationEvaluate based on scored questionsIncluded
Threshold based evaluationEvaluate based on threshold questions leading to pass and fails.Included

E-Commerce

Automatic segmentationAutomatically segment your customers based on what they are purchasing.Included
Order InformationSee the customer's full order history every time they get in touch, in real-time.Included
Refund processingProcess a refund from within the platform.Included
Tracking InformationSee the tracking numbers for every order on the customer profile.Included

Marketing

E-mail marketing timelineSee all your e-mail marketing in the unified customer timeline.Included
Referral Source TrackingTrack where incoming enquiries are coming from - for example organic, social or paid advertising.Included
SegmentationAutomatically segment your customers and push the segmentation into your e-mail marketing platform.Included
SequencesTrigger automatic sequences of actions based on customer behaviour or interactions.Included

Unified Communications

ACDAutomatic Call DistributionIncluded
Blind TransfersUnattended transfer to other usersIncluded
Browser based calling (WebRTC)No need to install any software - make and receive calls directly from your browser.Included
Call controlsControl your calls from your web browserIncluded
Call PickupSee and easily pick up calls from the queueIncluded
Call RecordingRecord all your calls automaticallyIncluded
Conference CallingHave multiple parties in the same callIncluded
Microsoft Teams IntegrationPush the presence of users in the platform into your Teams environment.Included
Mobile AppInstall our mobile app to make and receive calls on the move.Included
PBX functionalityFull PBX functions such as internal calling, transfers, and moreIncluded
Physical HandsetConnect any SIP compatible handsetIncluded
PresenceSee the presence of each user - whether they are on a call, away from desk or on a break.Included
SoftphoneConnect any SIP compatible softphoneIncluded
Voicemail to e-mailReceive your voicemails via e-mailIncluded
Warm TransfersAttended transfers to other usersIncluded

Telecom Services

Local in-country breakoutsWhere possible we route calls through in-country breakouts, ensuring the call is presented with the correct local Caller ID.Included
Number portingWe can port your existing number to our telephony service.Included
Numbering in 78 countriesWe can offer local numbers in over 78 countries around the world.Included
Tier-1 carrierIf using our telephony, we ensure your calls are only routed over top-tier carriers to ensure the best quality and service.Included
Toll-free numbersWe can offer toll-free / freephone / green numbers for your customers to contact you.Included
Two-way SMS mobile numbersWe can offer two-way text messaging service.Included

Programming

Custom data validationAdd custom validation to your specific business rules - for example a field being required based on specific values of other fieldsIncluded
Data enrichmentEnrich your customer record by pulling data from 3rd party systems in real-time.Included
Dynamic Data TransformationTransform 3rd party API and data into a format suitable for your businessIncluded
Full open REST APIComplete open API allowing you to perform any action available in the User Interface and more through our REST API.Included
Live code monitor for debuggingDebug any issues in your code through our debugging tools.Included
Low-code environmentCompletely customise system functionality with a low-code JavaScript environment allowing you to write custom business logicIncluded
Self-Service routingRe-route incoming conversations based on information sourced from your back-end system or customer detailsIncluded
WebhooksIntegrate with 3rd party systems by hooking into their webhook functionalityIncluded

Call Recording

Audit TrailsFull audit trails for every playbackIncluded
Retention policiesConfigure how long to retain records, recordings and logs.Included
Upload to Amazon S3Upload call recordings automatically to your own Amazon S3 bucket.Included
Upload to AzureUpload call recordings automatically to your own Azure Blob container.Included
Upload to CallbiUpload call recordings automatically to CallbiIncluded
Upload to SFTPUpload call recordings automatically to your own SFTP destination.Included
Upload to SharefileUpload call recordings automatically to your own Sharefile account.Included
Upload to SharepointUpload call recordings automatically to your own Sharepoint location.Included
User-level restrictionsRestrict which users can listen to which recordingsIncluded

Workflows

Automated sequencesCreate automated workflows with sequences of actions such as sending e-mails, scheduling reminders, and more.Included
Manual sequencesAllow sequences to be manually initiated with full access-level security.Included
Scheduled sequencesSchedule sequences to run at regular intervals or a time in the future based on a specific action.Included

Ready to get started?

Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days

Book a Demo

Ready to get started?

Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days