Straight forward pricing – just $69 per user.
We just need a few pieces of information to get you started. Get a live 1:1 demo and your questions answered.
Straight forward pricing – just $69 per user.
We just need a few pieces of information to get you started. Get a live 1:1 demo and your questions answered.
No complicated pricing, no multiple price point options or five-year fixed contracts.
Never lose a lead or a customer over a bad experience again. Start truly understanding how your business works, and improve your bottom line and customer satisfaction today.
Every feature included for free
No setup fees
Free access to training programmes
Every channel included for free
| Automated Dialling | Make automatic outbound calls to maximise agent productivity | Included |
| Calls | Crystal clear voice calls using in-country datacentres to ensure reliable voice calls. Option for ExpressRoute direct connectivity to remove public internet | Included |
| Send and receive e-mails automatically | Included | |
| Enquiry Forms | Feed website enquiries to an agent within seconds | Included |
| Respond to comments made on your posts, as well as full two-way messaging and paid Facebook Leads | Included | |
| Respond to comments made on your posts, as well as full two-way messaging and paid IG Leads | Included | |
| Live Chat | Enable live chat on your website and help increase conversions | Included |
| Microsoft 365 | One-click integration with Microsoft 365 to link your e-mail, calendar and teams with QContact | Included |
| Reviews | Be notified when someone leaves a review on sites such as HelloPeter and quickly and effortlessly respond | Included |
| Two-way SMS | Send and receive text messages | Included |
| Complete WhatsApp integration built-in with full support for images, videos, attachments and locations. | Included |
| Drag & Drop Visual Builder | An easy to use drag and drop builder to build your self-service flows | Included |
| Automatic speech recognition | Let your customers talk to your IVR, and use natural language processing to understand what they are asking for and route to the correct department. With support for multiple languages and accents. | Included |
| Automatic text-to-speech | Create dynamic voice prompts to your customers using the latest in neural network voice generation - with support in multiple languages and accents. | Included |
| Chatbots | Fully automated chat bot functionality using NLP & AI technology and/or step-by-step flows. | Included |
| Data Dip against 3rd party systems | Pull in important account information from 3rd party systems in real-time, allowing you to personally greet customers, automatically route calls based on account status or give order updates 24x7. | Included |
| Log and report call flows | Understand how your customers flowed through your self-service script both on a summary level and an individual call level. | Included |
| Low-code environment | A full low-code environment built-in, to let you build infinitely complex or simple routing to your precise needs using JavaScript snippets. | Included |
| Natural Language / AI processing | Build frequently asked questions or complex AI flows, and let the chat bot handle your queries 24x7 without having to route to an agent. | Included |
| Secure data capture | Capture information securely through self-service such as password resets or card information without your agents having access. | Included |
| Store Locator | Allow customers to send their location to you, and automatically respond with their nearest store. | Included |
| Use the same flow across all channels | Write your self-service flows once, and use across all your channels. | Included |
| Data based routing | Route incoming conversations based on data stored against the contact. | Included |
| Department Priority routing | Prioritise certain queues over others with department priority. | Included |
| Language based routing | Detect the language of incoming conversations automatically and route to a correctly skilled agent. | Included |
| Low-code environment routing | Dynamically route incoming conversations real-time with your own custom logic with our low-code environment. | Included |
| Overflow | Automatically overflow conversations into alternative departments if no agents are available, or is taking too long to answer | Included |
| Rule based routing | Route incoming conversations based on keywords or specific senders. | Included |
| Schedule based routing | Route incoming conversations based on the time of day, day of week, with support for public holidays and exceptions | Included |
| Skills based routing | Automatically route your incoming conversations to agents with the relevant skills to handle the enquiry. | Included |
| User priority routing | Have your most skilled agents on particular channels prioritised for routing. | Included |
| Call Consult | Allow users to speak to an advisor currently held in a queue without removing their place in the queue. | Included |
| Call Pickup | Allow users to see and pick up conversations held in a queue. | Included |
| Desktop Notifications | Configure your users to receive notifications when calls are in the queue | Included |
| Directory | Allow callers to select a user to route via extension or name based dialling. | Included |
| High volume notifications | Setup automated alerts to notify users who aren't on queue to log in when queue times or number of conversations in the queue exceed certain thresholds. | Included |
| Interaction Capacity Controls | Maximise productivity by allowing agents to handle multiple conversations at once. Complete flexibility of how many different types of interactions your agent can handle at any time, and which interactions take priority. | Included |
| Low volume notifications | Setup automated alerts if any particular department hasn't received any incoming conversations for a specified period of time. Useful to detect any carrier or website issues. | Included |
| Nuisance Caller Blocks | Block nuisance callers into an infinite never answering queue. | Included |
| Off-site transfer | Overflow calls to a 3rd party off-site either on a schedule, when call volumes are high, or on demand. | Included |
| Overflow | Automatically overflow conversations into alternative departments if no agents are available, or is taking too long to answer | Included |
| Presence | Allow your agents to see other agents' status before attempting to transfer calls to them. | Included |
| Referral Source Tracking | Track exactly where your incoming conversations are coming from through paid advertising, social media posts or organic search. | Included |
| Self-Service | Route incoming conversations to chat-bots, IVR menus or automated code and routing. | Included |
| Snoozing | Keep agents productive, by using the snooze function on a conversation. When the customer replies, the conversation will instantly be rerouted back to an agent without ending the conversation in the meantime, but allowing the agent to carry on with other work. | Included |
| Spam filtering | Automatically filter spam to improve your agent productivity. | Included |
| Sticky agent | Re-route incoming conversations back to the same agent who previously handled them if they are available. | Included |
| Voicemail | Allow your departments and individual agents to receive voicemail messages, with on-screen notifications and e-mail. | Included |
| Answerphone Detection | Automatically detect answerphones and voicemails to improve agent productivity. | Included |
| Automated Dialling | Improve agent productivity by having the system automatically make outgoing calls - for example to chase outstanding debts or speak to customers about upsell opportunities. | Included |
| Blended Campaigns | Have the same agents handling multiple different departments and both inbound and outbound communication. | Included |
| Bulk Sender (multichannel) | Send bulk communications to your customers by either selecting a criteria or uploading your list of chosen contacts. | Included |
| BYOC (SMS) | Bring your own SMS provider - you can use any HTTP compatible API. | Included |
| BYOC (Voice) | Bring your own voice carrier - you can use your own SIP trunks within the platform. | Included |
| Calling Scripts | Present your agents with relevant scripts and information based on what the call is regarding. | Included |
| Do Not Call lists | Block outgoing communication to customers | Included |
| Dynamic Caller ID | Automatically adjust your outbound Caller ID on calls to match country codes or improve answer rate by cycling through multiple Caller IDs. | Included |
| E-mail layouts | Send e-mails with rich beautiful graphical templates | Included |
| Manual Dialling | Start an outgoing call / WhatsApp / e-mail or SMS with just a single click. | Included |
| Preview Dialling | Allow your agents to preview the contact details before making an outbound call. | Included |
| Scheduled Callbacks | Allow your agents to set scheduled callbacks to contact a customer back at a time of their choosing, and have the system automatically call the customer and re-route to the right person. | Included |
| Sequences | Setup automated sequences/workflows based on customer action. For example automatically schedule a follow-up call after a customer's first order. | Included |
| SMS Schedules | Ensure SMS messages are only delivered during sociable hours rather than disturbing people late at night. | Included |
| Agent activity timeline | Visually see the agent's journey through their day | Included |
| Automated responses | Automatically reply to customer's enquiries with automated responses | Included |
| Conversation History | Search and filter every conversation quickly and effortlessly. | Included |
| Custom Wallboards | Create custom wallboard showing information in the format you want for your TVs around the office. | Included |
| Customer Journey | Visually see the path every customer went though when contacting your business. From self-service flow, to department queueing, to individual agent hold times. | Included |
| Data export | As well as full API access, we also give the ability to export report information in CSV or a live spreadsheet. | Included |
| Disposition codes | Tag each conversation with an outcome code, which can be used for reporting, SLA adherence and automations. | Included |
| Full Open API | Complete open API allowing you to retrieve all the information you require through a REST API. | Included |
| Live Agent view | See the present state of every user, how their day has been, as well as being able to live listen, whisper and barge into any calls. | Included |
| Live Queue view | See who is currently waiting in any department's queue, how many agents are available, with the ability to pick up, transfer or hang up any conversation In the queue. | Included |
| Live Wallboard | See real-time what is going on with your contact centre. | Included |
| Pause codes | Setup custom pause codes to accurately track agent off-call time. | Included |
| Queue Performance | See how quickly you are responding to incoming conversations across every channel, and adherence to SLAs. | Included |
| Repeat Callers | Identifiy repeat callers ensuring you detect issues even where agents are reporting them. | Included |
| Scheduled reports | Automatically schedule reports to e-mail or upload to cloud storage on a schedule each day. | Included |
| Self-service flows | See how customers use your self-service to understand common flows, where customers get stuck, and where you may need to improve the options. | Included |
| Template responses | Allow your agents to quickly use pre written template responses | Included |
| Ticketing Performance | Track your ticketing performance - from tickets open, average response time, and more. | Included |
| Workforce forecasting | Forecast agent needs with built-in intelligent Erlang forecasting tools. | Included |
| 3rd party data display | Display data from 3rd party systems in real-time I the system | Included |
| Book meetings | Book meetings right into your calendar from the platform, including online Teams links automatically inserted. | Included |
| Companies | Group your contacts into business structures | Included |
| Custom data fields | Add custom fields to your customer profiles | Included |
| Custom entities | Create your own custom database entities | Included |
| Custom layouts | Customise the layout of your customer profiles to suit your business. | Included |
| Customer journey | See a complete customer journey across every channel and touchpoint. | Included |
| Customised views | Create customised table views of your customer profiles - showing the relevant information quickly | Included |
| Data Export | Export data to 3rd party systems | Included |
| Data Import | Import data from 3rd party systems | Included |
| Dynamic filtering | Quickly filter your views with dynamic filters | Included |
| Export to CSV | Export your data to CSV | Included |
| Export to Google Looker Studio | Export your data into Google Looker Studio | Included |
| Export to live spreadsheet | Export your data to Excel or Google Sheets with a live spreadsheet link, allowing you to automatically update the data in the spreadsheet. | Included |
| Kanban boards | View your records in a Kanban style view with drag and drop functionality. | Included |
| Multi-currency | Handle multiple currencies with ease | Included |
| Opportunities | Track your opportunities | Included |
| Reminders / Tasks | Set automatic reminders and call backs | Included |
| Webhooks | Trigger automatic webhooks to 3rd party systems on data changes. | Included |
| Agent collaboration | Allow multiple users to collaborate on the same ticket. | Included |
| Analytics | Full reporting tools to see how well your business is handling your tickets. | Included |
| Auto assign | Automatically assign tickets to the relevant department or user. | Included |
| Automated workflows | Trigger automatic sequences of actions based on customer behaviour or interactions. | Included |
| Customer Web Portal | Provide your customers with a web portal they can log into and view their open tickets, as well as open new ones. | Included |
| SLAs | Track whether you are responding with the agreed Service Levels. | Included |
| Template responses | Allow agents to quickly respond with pre-canned responses. | Included |
| Authentifi | Call Authentifi automatically from within QContact | Included |
| Callbi | Automatically upload your calls into Callbi for advanced transcription and quality assurance. | Included |
| Custom 3rd party | Integrate any 3rd party system with QContact through our Open APIs | Included |
| Diarizeme | Two-way integration with Diarize-me for appointment booking | Included |
| Dynamics | Full integration with Microsoft Dynamics through their WebAPI | Included |
| EKM | Full e-commerce integration with EKM presenting order information, and tracking details all without leaving QContact. | Included |
| Klaviyo | View every mailing campaign sent to your lists on your Contacts | Included |
| Magento | Full e-commerce integration with Magento presenting order information, and tracking details all without leaving QContact. | Included |
| Mailchimp | View your mailing campaigns from within QContact on the customer record, as well as control opt-in and segmentation from QContact. | Included |
| Salesforce | Full integration with both Salesforce Classic & Lightning, whether using Salesforce OpenCTI or using QContact pulling information real-time from Salesforce. | Included |
| Screenpop | Automatically pop up 3rd party systems to the relevant page on incoming conversations. | Included |
| ServiceNow | Full integration with ServiceNow allowing click-to-call and screenpops. | Included |
| Shopify | Full e-commerce integration with Shopify presenting order information, tracking details and refund ability all without leaving QContact. | Included |
| WooCommerce | Full e-commerce integration with WooCommerce presenting order information, and tracking details all without leaving QContact. | Included |
| Xero | Full integration with Xero accounting to enable you to see customer's invoices and balances when they contact you | Included |
| Zendesk | Two-way integration with Zendesk ticketing | Included |
| Audit trail | Full audit trails for every access and edit | Included |
| Automated recording | Ensure every call is recorded automatically, with alerts should any call fail for any reason. | Included |
| Channel level security | Restrict certain users to specific channels | Included |
| Field level security | Restrict read and write access to individual fields | Included |
| Live Listening | Listen live to user's phone calls, with ability to whisper and barge-in. | Included |
| PCI compliant recordings | Ensure your recordings are PCI compliant by ensuring no card details are included in the recordings. | Included |
| Recording access control | Restrict access to call recordings based on different roles and departments, with full audit log of each playback. | Included |
| Retention Rules | Configure how long to retain records, recordings and logs. | Included |
| Single Sign-on | Single Sign-on support for Microsoft 365, Azure AD and Google Workspaces. | Included |
| User Roles | Restrict access using User Roles, with specific permission sets and dynamic filtering. | Included |
| Automatic account locking | Automatically lock agent accounts on serious QA fails. | Included |
| Custom scorecards | Create QA scorecards to rate calls, and feedback to agents. | Included |
| Customer satisfaction | Ask customers for customer satisfaction ratings to generate a CSAT score. | Included |
| Post-conversation surveys | Automatically transfer calls and other interactions to a post-call survey. | Included |
| Score based evaluation | Evaluate based on scored questions | Included |
| Threshold based evaluation | Evaluate based on threshold questions leading to pass and fails. | Included |
| Automatic segmentation | Automatically segment your customers based on what they are purchasing. | Included |
| Order Information | See the customer's full order history every time they get in touch, in real-time. | Included |
| Refund processing | Process a refund from within the platform. | Included |
| Tracking Information | See the tracking numbers for every order on the customer profile. | Included |
| E-mail marketing timeline | See all your e-mail marketing in the unified customer timeline. | Included |
| Referral Source Tracking | Track where incoming enquiries are coming from - for example organic, social or paid advertising. | Included |
| Segmentation | Automatically segment your customers and push the segmentation into your e-mail marketing platform. | Included |
| Sequences | Trigger automatic sequences of actions based on customer behaviour or interactions. | Included |
| ACD | Automatic Call Distribution | Included |
| Blind Transfers | Unattended transfer to other users | Included |
| Browser based calling (WebRTC) | No need to install any software - make and receive calls directly from your browser. | Included |
| Call controls | Control your calls from your web browser | Included |
| Call Pickup | See and easily pick up calls from the queue | Included |
| Call Recording | Record all your calls automatically | Included |
| Conference Calling | Have multiple parties in the same call | Included |
| Microsoft Teams Integration | Push the presence of users in the platform into your Teams environment. | Included |
| Mobile App | Install our mobile app to make and receive calls on the move. | Included |
| PBX functionality | Full PBX functions such as internal calling, transfers, and more | Included |
| Physical Handset | Connect any SIP compatible handset | Included |
| Presence | See the presence of each user - whether they are on a call, away from desk or on a break. | Included |
| Softphone | Connect any SIP compatible softphone | Included |
| Voicemail to e-mail | Receive your voicemails via e-mail | Included |
| Warm Transfers | Attended transfers to other users | Included |
| Local in-country breakouts | Where possible we route calls through in-country breakouts, ensuring the call is presented with the correct local Caller ID. | Included |
| Number porting | We can port your existing number to our telephony service. | Included |
| Numbering in 78 countries | We can offer local numbers in over 78 countries around the world. | Included |
| Tier-1 carrier | If using our telephony, we ensure your calls are only routed over top-tier carriers to ensure the best quality and service. | Included |
| Toll-free numbers | We can offer toll-free / freephone / green numbers for your customers to contact you. | Included |
| Two-way SMS mobile numbers | We can offer two-way text messaging service. | Included |
| Custom data validation | Add custom validation to your specific business rules - for example a field being required based on specific values of other fields | Included |
| Data enrichment | Enrich your customer record by pulling data from 3rd party systems in real-time. | Included |
| Dynamic Data Transformation | Transform 3rd party API and data into a format suitable for your business | Included |
| Full open REST API | Complete open API allowing you to perform any action available in the User Interface and more through our REST API. | Included |
| Live code monitor for debugging | Debug any issues in your code through our debugging tools. | Included |
| Low-code environment | Completely customise system functionality with a low-code JavaScript environment allowing you to write custom business logic | Included |
| Self-Service routing | Re-route incoming conversations based on information sourced from your back-end system or customer details | Included |
| Webhooks | Integrate with 3rd party systems by hooking into their webhook functionality | Included |
| Audit Trails | Full audit trails for every playback | Included |
| Retention policies | Configure how long to retain records, recordings and logs. | Included |
| Upload to Amazon S3 | Upload call recordings automatically to your own Amazon S3 bucket. | Included |
| Upload to Azure | Upload call recordings automatically to your own Azure Blob container. | Included |
| Upload to Callbi | Upload call recordings automatically to Callbi | Included |
| Upload to SFTP | Upload call recordings automatically to your own SFTP destination. | Included |
| Upload to Sharefile | Upload call recordings automatically to your own Sharefile account. | Included |
| Upload to Sharepoint | Upload call recordings automatically to your own Sharepoint location. | Included |
| User-level restrictions | Restrict which users can listen to which recordings | Included |
| Automated sequences | Create automated workflows with sequences of actions such as sending e-mails, scheduling reminders, and more. | Included |
| Manual sequences | Allow sequences to be manually initiated with full access-level security. | Included |
| Scheduled sequences | Schedule sequences to run at regular intervals or a time in the future based on a specific action. | Included |
Ready to get started?
Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days
