Effortlessly track issues across channels.

Allow your customers to open issues wherever they are, and continue the conversation across channels.


Route intelligently

You can automatically route new issues to the correct team or specific advisors to handle. With automatic assignment and skills based routing.

Boost productivity

Respond to frequently asked questions automatically, or allow your staff to use prewritten snippets within their responses.

Track & Report

With a complete reporting suite, you can track how quickly your business is responding to issues, at both an individual and company wide level.

Unified Interface

Whether your customer has opened an issue on WhatsApp, e-mail, phone call or any of our other channels – handle every issue in one unified interface.

Single pane of glass

With QContact your staff can not just see the issue, but a full 360-degree of your customer. Whether it’s their most recent purchases, billing information or previous correspondence – we present it all in a single unified view.

Automate with ease

You can setup easy automations to be triggered either manually, based on any changes to the ticket, or even on an automated schedule.

Customise all you wish

You can add your own custom fields, adjust the layout and completely customise the look and feel of the product to suit your needs.

Self-Service

Lower the number of tickets opened with our complete AI self-service answering frequently asked questions before they even hit an agent.

Enhance your ticketing

Online Help Centre

Our Help Centre feature is an online portal for your customers. It isn’t just a knowledge base – it’s an all-in-one hub where customers can effortlessly find answers, read related articles, switch over to chat for real-time assistance, and even log or track tickets. Ensure your customers get the comprehensive support they need, when they need it.

Ensure Service Level Agreement Adherence

QContact provides automated SLA management tools tailored to your specific business needs. Segment and customise SLA’s by customer groups, channels and more, ensuring both priority customers like your platinum members receive timely responses, as well as full adherence against your contractual SLAs. Avoid breaching your SLAs with automated alerts and warnings, and gain a comprehensive view with real-time reporting and analytics. All helping ensure every customer interaction meets your brand’s standards.

Online Help Centre

Our Help Centre feature is an online portal for your customers. It isn’t just a knowledge base – it’s an all-in-one hub where customers can effortlessly find answers, read related articles, switch over to chat for real-time assistance, and even log or track tickets. Ensure your customers get the comprehensive support they need, when they need it.

Ensure Service Level Agreement Adherence

QContact provides automated SLA management tools tailored to your specific business needs. Segment and customise SLA’s by customer groups, channels and more, ensuring both priority customers like your platinum members receive timely responses, as well as full adherence against your contractual SLAs. Avoid breaching your SLAs with automated alerts and warnings, and gain a comprehensive view with real-time reporting and analytics. All helping ensure every customer interaction meets your brand’s standards.

Ready to get started?

Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days