INTEGRATIONS – SALESFORCE
Seamless integration with the world’s #1 CRM.
For those customers already using Salesforce, QContact integrates seamlessly.
Two ways of Integrating.
Salesforce OpenCTI.
QContact offers two ways of integrating Salesforce with our platform. If you wish your staff to continue using the Salesforce interface, we connect with Salesforce OpenCTI to give you screen pops, and click-to-call functionality using the same tools and interface you are used to.
QContact’s rich omni-channel interface.
Alternatively, you can use QContact’s rich omni-channel interface, and we will automatically pull live information from Salesforce directly into our platform, giving you unparalleled levels of customisation across every channel, whilst keeping your systems perfectly in sync.
Two ways of Integrating.
Salesforce OpenCTI.
QContact offers two ways of integrating Salesforce with our platform. If you wish your staff to continue using the Salesforce interface, we connect with Salesforce OpenCTI to give you screen pops, and click-to-call functionality using the same tools and interface you are used to.
QContact’s rich omni-channel interface.
Alternatively, you can use QContact’s rich omni-channel interface, and we will automatically pull live information from Salesforce directly into our platform, giving you unparalleled levels of customisation across every channel, whilst keeping your systems perfectly in sync.
Automatic Conversation Logging.
We will automatically push a log of every conversation into your Salesforce instance whichever integration option you chose, ensuring your Salesforce timeline includes every call, text, e-mail, social media and more on their activity feed.
Automatic Conversation Logging.
We will automatically push a log of every conversation into your Salesforce instance whichever integration option you chose, ensuring your Salesforce timeline includes every call, text, e-mail, social media and more on their activity feed.
“Salesforce has a 19.8% share of the CRM market. More than its 4 leading competitors combined.”
“Salesforce has a 19.8% share of the CRM market. More than its 4 leading competitors combined.”