INTEGRATIONS – CALLBI

Callbi is a speech analytics solution used by contact centres globally.

Offering market leading, cost-effective call transcription, that can transcribe 100% of your calls into text.

Fully compliant with international data security standards.

Monitors & analyses 100% of contact centre calls.

Ensures compliance, sales, service, or collections effectiveness.

Optimises customer experience.

Provides valuable operational insights and business intelligence.

Local support in the markets you operate in.

Fully compliant with international data security standards.

Monitors & analyses 100% of contact centre calls.

Ensures compliance, sales, service, or collections effectiveness.

Optimises customer experience.

Provides valuable operational insights and business intelligence.

Local support in the markets you operate in.

Effortlessly search through your calls data.

It allows you to effortlessly search through your calls for certain keywords & phrases, to ensure compliance, as well as creating automated alerts & word clouds across all your calls – allowing you to view your most used words.

Due to industry regulations, most contact centres record most, if not, all calls for training & monitoring.

Effortlessly search through your calls data.

It allows you to effortlessly search through your calls for certain keywords & phrases, to ensure compliance, as well as creating automated alerts & word clouds across all your calls – allowing you to view your most used words.

Due to industry regulations, most contact centres record most, if not, all calls for training & monitoring.

“McKinsey estimates that speech analytics can drive cost savings of up to 30% and deliver customer satisfaction score improvements of 10% or more.

“McKinsey estimates that speech analytics can drive cost savings of up to 30% and deliver customer satisfaction score improvements of 10% or more.

Make life easier for your QA teams.

The job of quality assurance teams is to then listen to those calls & give feedback to agents to ensure compliance is met, customers are dealt with properly & that any training gaps can be addressed. Due to the volume of calls contact centre agents deal with, only a small percentage of those calls are monitored.

By using AI, rather than people, you can effortlessly analyse every single call at the click of a button. Its quick, its efficient & extremely accurate.

Make life easier for your QA teams.

The job of quality assurance teams is to then listen to those calls & give feedback to agents to ensure compliance is met, customers are dealt with properly & that any training gaps can be addressed. Due to the volume of calls contact centre agents deal with, only a small percentage of those calls are monitored.

By using AI, rather than people, you can effortlessly analyse every single call at the click of a button. Its quick, its efficient & extremely accurate.

Have complete peace of mind when it comes to compliance.

When you analyse 100% of your calls, you get a truer reflection of how compliant your business really is & how well your agents are performing against certain call criteria.

And thanks to the call alerts, you can quickly pick up on anything that could be detrimental to your businesses so you can be pro-active in addressing it with training before it becomes an issue, to truly safe guard your business.

Have complete peace of mind when it comes to compliance.

When you analyse 100% of your calls, you get a truer reflection of how compliant your business really is & how well your agents are performing against certain call criteria.

And thanks to the call alerts, you can quickly pick up on anything that could be detrimental to your businesses so you can be pro-active in addressing it with training before it becomes an issue, to truly safe guard your business.

Ready to get started?

Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days

Book a Demo

Ready to get started?

Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days