CHANNELS – WHATSAPP

Connect with over 2 billion people for free with WhatsApp.

QContact includes free WhatsApp integration directly into the platform using the official WhatsApp business API.

No third party, no setup-fees, and you can be up and running within a few minutes

Send and receive messages

Send and receive WhatsApp messages to over 2 billion users worldwide.

Media messages

You can both send and receive images, videos and other documents from your customers.

Locations

Send and receive location information from your customers. Provide nearest store locations or send someone to help.

Self-service

Provide automated self-service with menus, to allow customers to help themselves 24×7 and reduce agent handling costs

The number one communications channel.

WhatsApp is the number one social communication platform in the world – with over 2 billion users, you will find the majority, if not all, your customers are already connected to WhatsApp.

Rather than send text messages which are limited in length and just plain text, with WhatsApp you can send rich messages – such as your latest flyer or video.

The number one communications channel.

WhatsApp is the number one social communication platform in the world – with over 2 billion users, you will find the majority, if not all, your customers are already connected to WhatsApp.

Rather than send text messages which are limited in length and just plain text, with WhatsApp you can send rich messages – such as your latest flyer or video.

Zero rating.

On many mobile networks, WhatsApp is included free-of-charge even when their data or minutes have run out. Your customers can also use the service over Wifi.

This allows your customers to contact you even if they don’t have signal or credit, which they couldn’t do if you relied on just voice or SMS alone.

Zero rating.

On many mobile networks, WhatsApp is included free-of-charge even when their data or minutes have run out. Your customers can also use the service over Wifi.

This allows your customers to contact you even if they don’t have signal or credit, which they couldn’t do if you relied on just voice or SMS alone.

“There are more that 5 million businesses using WhatsApp business.

“There are more that 5 million businesses using WhatsApp business.

Ease of use.

Imagine your customer has just received a damaged parcel, and you need photos of the item for the insurance claim. Have you tried to ever e-mail a photo from your phone? It’s not an easy task. With WhatsApp though it’s as simple as clicking one button, taking the picture and hitting send.

Whether it’s photos of damaged parcels, videos of problems, or scans of important documents – your customers can quickly and effortlessly send them to you in seconds.

Ease of use.

Imagine your customer has just received a damaged parcel, and you need photos of the item for the insurance claim. Have you tried to ever e-mail a photo from your phone? It’s not an easy task. With WhatsApp though it’s as simple as clicking one button, taking the picture and hitting send.

Whether it’s photos of damaged parcels, videos of problems, or scans of important documents – your customers can quickly and effortlessly send them to you in seconds.

Automation.

When a customer reaches out to you, you can route the message to an automated menu, allowing your customers to access important information, order status updates or fault finding.

You can also handle their query using Natural Language Processing using the latest in AI technology, automatically understanding and answering their questions 24-hours a day. What’s more, at any point you can seamlessly hand off the conversation to a live agent to handle any complex queries.

Automation.

When a customer reaches out to you, you can route the message to an automated menu, allowing your customers to access important information, order status updates or fault finding.

You can also handle their query using Natural Language Processing using the latest in AI technology, automatically understanding and answering their questions 24-hours a day. What’s more, at any point you can seamlessly hand off the conversation to a live agent to handle any complex queries.

Boost Engagement with ‘Business Initiated WhatsApp Messages’

Use ready-made approved templates for marketing, utilities, or authentication and sync them to generate handy snippets. Want a fast response?

Add action buttons like “Interested? SIGN UP”. Plus, with attachment support, you can now send more than just text. Update your marketing and customer communications easily, making communication smoother and more effective.

Boost Engagement with ‘Business Initiated WhatsApp Messages’

Use ready-made approved templates for marketing, utilities, or authentication and sync them to generate handy snippets. Want a fast response?

Add action buttons like “Interested? SIGN UP”. Plus, with attachment support, you can now send more than just text. Update your marketing and customer communications easily, making communication smoother and more effective.

Ready to get started?

Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days