CHANNELS – EMAIL
Send and receive e-mails with ease with QContact
Over 300 billion e-mails are sent daily. After the phone, e-mail is the most used channel by customers – meaning your ability to quickly respond to e-mails is critical.
WIth QContact you can easily respond to e-mails from your customers with complete context across their previous touchpoints
Intelligent routing.
Whenever a customer sends you an email message, QContact springs into action – analysing the message. We can detect if a message is a reply to another e-mail, and not just re-route to the same user, but automatically link the message to the relevant thread, and any linked tickets.
We can also detect which language the message is written in, or what the e-mail is regarding to intelligently route to an advisor with the correct skills to handle the enquiry.
Intelligent routing.
Whenever a customer sends you an email message, QContact springs into action – analysing the message. We can detect if a message is a reply to another e-mail, and not just re-route to the same user, but automatically link the message to the relevant thread, and any linked tickets.
We can also detect which language the message is written in, or what the e-mail is regarding to intelligently route to an advisor with the correct skills to handle the enquiry.
Improved FCR.
When a customer email comes in, we don’t just show your user the e-mail – we give a complete 360 degree view of the customer. Their previous correspondence across every channel, any open tickets, contact information as well as any notes, web orders, and more – all in one unified timeline.
This quick access enables your staff to understand the context of every question, and ensure customers aren’t repeating themselves, and improving First Call Resolution.
Improved FCR.
When a customer email comes in, we don’t just show your user the e-mail – we give a complete 360 degree view of the customer. Their previous correspondence across every channel, any open tickets, contact information as well as any notes, web orders, and more – all in one unified timeline.
This quick access enables your staff to understand the context of every question, and ensure customers aren’t repeating themselves, and improving First Call Resolution.
Easy integration
Whether you are using our one-click Microsoft 365 integration (linked), or connecting us to another provider, you can get up and running with our e-mail integration within a few minutes, allowing your staff to quickly and effortlessly respond to customer’s emails.
What’s more, with our Microsoft 365 integration we will automatically sync your e-mails with your Outlook – so no matter where you send from, your CRM is kept perfectly in sync.
Easy integration
Whether you are using our one-click Microsoft 365 integration (linked), or connecting us to another provider, you can get up and running with our e-mail integration within a few minutes, allowing your staff to quickly and effortlessly respond to customer’s emails.
What’s more, with our Microsoft 365 integration we will automatically sync your e-mails with your Outlook – so no matter where you send from, your CRM is kept perfectly in sync.
Ready to get started?
Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days
