No business is perfect & mistakes happen. How quickly you deal with these mistakes can be the difference between an unhappy customer ready to tell the world how bad you are VERSUS an understanding customer happy to recommend you to friends & spend money with you again.Here are 5 benefits of having an omnichannel customer service platform and how it will lower costs and improve customer experience
1 – You can provide more contact options for your customers
Telephony, 2 way SMS, Emails, WhatsApp, social media conversations, your web chat & even your website enquiry forms all pull through to the platform, so you will NEVER miss a lead or lose another conversation again
2 – You can provide a seamless Customer Experience every single time
3 – Increase efficiency within your business
Switch customer contact channels quickly & easily or even transfer to a different department seamlessly. No need to call back or wait forever to have your query dealt with 🤩
4 – Improve customer satisfaction & retention
No more logging into multiple apps every day to reply back to your customers. No more trying to cross reference conversations with the same customer over different channels. A complete overview of your customer history with every conversations stored in one place 🙌🏽
5 – Creates trust in your brand
Omni channel is designed to make life easier for both your customers & your staff by cutting out any friction when contacting or engaging with your business. Making life easier for customers will boost satisfaction & keep your customers coming back to you 💰
No business is perfect & mistakes happen. How quickly you deal with these mistakes can be the difference between an unhappy customer ready to tell the world how bad you are VERSUS an understanding customer happy to recommend you to friends & spend money with you again 😊
Just so we are clear on why omni channel is now highly sought after, 90% of your customers expect consistent interactions across all channels, that’s a whopping 9 out of 10 cats 🐈⬛
And if that’s not enough, by providing better customer service whilst saving time & money, you will most definitely be increasing your profit margins 💷
We’ve put together a short video giving you a real life example of how this works.
You can also find a link to our website in the comments.
#customerexperience #customerservice #unifiedcommunications #ucaas