When you heavily rely on your phone system and dialler for billable hours, you need to ensure you chose a reliable solution. We provide all the features you centre needs in a complete, fully supported solution.
We allow you to offer you clients a complete inbound call answering service. We are able to provide local numbers across the world together with advanced skills based routing and IVR options. We can even provide professional recorded voice prompts in your client's chosen language and accent
We provide a complete dialling solution for your outbound needs. With predictive, power, preview and manual dialling options, advanced CRM integration and fully FTC and Ofcom compliant we can help you increase your agent productivity, improving your DMC contact rate and SPH
Without any increases in head count, migrating to QContact allows you to offer your clients not just call handling but email, text-message, web-chat and social media interaction handling too using one unified interface and a completely unified workforce. Your agents can seamlessly go from handling calls to texts to emails without skipping a beat.
You and your managers have full visibility of your contact centre in real-time. You can listen-in to any calls in progress, coach advisers and even take over calls. With a complete reporting suite, you can generate historical reports, listen to historical call recordings. As our product is hosted in the cloud, you can even provide remote access to your clients if you wish.
There is no requirement to use our own telephone carriers. You can bring your existing carriers and commercial commitments with you. With data-centres across the world we can also help ensure whatever carrier you use or client location you're calling, we provide the best possible call quality
We monitor our systems 24 hours a day, 365 days per year. By using a fully cloud-hosted product, you can reduce the burden on your IT team. With our complete API you can also deeply integrate our platform into your own internal systems
Our expert team can help you migrate all of your data and configuration from your existing legacy platform to QContact. There's no need to move everything in one go either, you can take it step-by-step if you prefer.