QContact is the number one choice for the ecommerce industry.

Unified Communication

Our deep integration with e-commerce platforms such as Shopify, Magento and WooCommerce help propel your sales and customer service teams.

Lower your costs and improve customer satisfaction.

Running a successful e-commerce business can be a challenge. The ever demanding consumer has high expectations - from free next-day delivery to a seamless returns process, it's never been so important to offer exceptional service to your clients.

QContact can help by giving your customer care and pre-sales team the tools they need. With deep integration into Shopify your customer care representatives can see in real-time the status of orders, payments, returns and more.

Bring all your different communication channels - including calls, two-way text messaging, e-mail, social media and live web chat into one unified interface

Unified Communication
Unified Communication

Integration

Get a timeline of every call, text, email, live-chat, SMS and social media interaction with your customers.

Unified Communication

Shipment

See tracking numbers and track every update in real-time.

Unified Communication

Order

Full details of every order placed as well as it’s progress.

Unified Communication

Refund

See and process refunds direct from Qcontact.

All of this from one system - no need to open multiple tabs or solutions from multiple vendors. So speak to QContact today to see how we can help your business get up-and-running.

Integration with popular e-commerce platforms.

Unified Communication

Every channel from one vendor.

Unified Communication
Unified Communication

Some of our key features.

Automation

Complete API to allow you complete control.

Callback System

Schedule callbacks and follow-ups easily.

Chatbots

Automate processes and reduce cost by utilizing bots.

Click-to-dial

Start a conversation with one click.

CRM

Built-in CRM functionality or integrate with Salesforce & Dynamics.

Customer Satisfaction

Automatically collect post interaction NPS/CSAT surveys.

E-Signatures

Collect electronic signatures quickly and easily.

GDPR Compliance

European customers use servers based in EU.

Internal Chat

Communicate internally through live chat.

IVR

Intelligently route calls to the correct department.

Number Replacement & Source Tracking

Track where enquiries are coming - e.g. Paid Ads, Social, etc.

PCI Recordings

Manual recording controls or fully automated payment capture.

Live Dashboard

See real-time status and live listen to your team.

Recording

Record every call automatically with unlimited storage.

Reporting

Complete reporting suite with custom reports.

Secure

All data is stored encrypted in high security data centers.

Self-learning

QContact intelligently learns how to route incoming interactions to the correct departments.

Speech Recognition

Allow customers to use their own voice to route calls, check order status and more.

Template Responses

Dynamic pre-canned templated to allow fast responses.

Web Callback

Feed enquiry forms directly to your staff in seconds.

Ready to get started?
Get in touch or ask for a free demo today