Our deep integration with e-commerce platforms such as Shopify, Magento and WooCommerce help propel your sales and customer service teams.
Running a successful e-commerce business can be a challenge. The ever demanding consumer has high expectations - from free next-day delivery to a seamless returns process, it's never been so important to offer exceptional service to your clients.
QContact can help by giving your customer care and pre-sales team the tools they need. With deep integration into Shopify your customer care representatives can see in real-time the status of orders, payments, returns and more.
Bring all your different communication channels - including calls, two-way text messaging, e-mail, social media and live web chat into one unified interface
Get a timeline of every call, text, email, live-chat, SMS and social media interaction with your customers.
See tracking numbers and track every update in real-time.
Full details of every order placed as well as it’s progress.
See and process refunds direct from Qcontact.
All of this from one system - no need to open multiple tabs or solutions from multiple vendors. So speak to QContact today to see how we can help your business get up-and-running.
Complete API to allow you complete control.
Schedule callbacks and follow-ups easily.
Automate processes and reduce cost by utilizing bots.
Start a conversation with one click.
Built-in CRM functionality or integrate with Salesforce & Dynamics.
Automatically collect post interaction NPS/CSAT surveys.
Collect electronic signatures quickly and easily.
European customers use servers based in EU.
Communicate internally through live chat.
Intelligently route calls to the correct department.
Track where enquiries are coming - e.g. Paid Ads, Social, etc.
Manual recording controls or fully automated payment capture.
See real-time status and live listen to your team.
Record every call automatically with unlimited storage.
Complete reporting suite with custom reports.
All data is stored encrypted in high security data centers.
QContact intelligently learns how to route incoming interactions to the correct departments.
Allow customers to use their own voice to route calls, check order status and more.
Dynamic pre-canned templated to allow fast responses.
Feed enquiry forms directly to your staff in seconds.