From sales to customer service; inbound, outbound or blended - QContact is everything you need
Whether you are providing customer service, technical support, business development or more - we have the tools your contact centre needs to excel.
Full outbound dialler - preview, power & predictive.
Full skills-based ACD bulls-eye routing.
Users in multi-campaign for both inbound & outbound interactions.
Our management team's background has over 30 years experience in the contact centre industry. We understand the unique challenges of the modern contact centre - the shift from a traditional cost centre to now being expected to be a profit centre.
From skills based routing to live coaching - from omnichannel communication to built-in CRM functionality - QContact is the complete package for your contact centre.
With 24-hour monitoring, fully redundant architecture and exceptional support and customer care - QContact is the right choice.
So click here and speak to us today to see how we can help your contact centre up-and-running.
Identify problems, maintain quality standards, improve the customer experience and improve agent, call center and departmental performance.
With QContact’s powerful reporting suite you can gain deep insights into customer’s needs.
Complete API to allow you complete control.
Schedule callbacks and follow-ups easily.
Automate processes and reduce cost by utilizing bots.
Start a conversation with one click.
Built-in CRM functionality or integrate with Salesforce & Dynamics.
Automatically collect post interaction NPS/CSAT surveys.
Collect electronic signatures quickly and easily.
European customers use servers based in EU.
Communicate internally through live chat.
Intelligently route calls to the correct department.
Track where enquiries are coming - e.g. Paid Ads, Social, etc.
Manual recording controls or fully automated payment capture.
See real-time status and live listen to your team.
Record every call automatically with unlimited storage.
Complete reporting suite with custom reports.
All data is stored encrypted in high security data centers.
QContact intelligently learns how to route incoming interactions to the correct departments.
Allow customers to use their own voice to route calls, check order status and more.
Dynamic pre-canned templated to allow fast responses.
Feed enquiry forms directly to your staff in seconds.