QContact is the number one choice for your contact centre.

Unified Communication

From sales to customer service; inbound, outbound or blended - QContact is everything you need

The Complete CRM & Communications Platform.

The Complete CRM & Communications Platform.

Whether you are providing customer service, technical support, business development or more - we have the tools your contact centre needs to excel.

Outbound

Full outbound dialler - preview, power & predictive.

Inbound

Full skills-based ACD bulls-eye routing.

Blended

Users in multi-campaign for both inbound & outbound interactions.

Our management team's background has over 30 years experience in the contact centre industry. We understand the unique challenges of the modern contact centre - the shift from a traditional cost centre to now being expected to be a profit centre.

From skills based routing to live coaching - from omnichannel communication to built-in CRM functionality - QContact is the complete package for your contact centre.

With 24-hour monitoring, fully redundant architecture and exceptional support and customer care - QContact is the right choice.
So click here and speak to us today to see how we can help your contact centre up-and-running.

Complete visibility with:

Unified Communication
Unified Communication

Live Monitoring.

Live Monitoring.

Identify problems, maintain quality standards, improve the customer experience and improve agent, call center and departmental performance.

Unified Communication
Unified Communication

Reporting Suite.

Reporting Suite.

With QContact’s powerful reporting suite you can gain deep insights into customer’s needs.

Every channel from one vendor.

Unified Communication
Unified Communication

Some of our key features.

Automation

Complete API to allow you complete control.

Callback System

Schedule callbacks and follow-ups easily.

Chatbots

Automate processes and reduce cost by utilizing bots.

Click-to-dial

Start a conversation with one click.

CRM

Built-in CRM functionality or integrate with Salesforce & Dynamics.

Customer Satisfaction

Automatically collect post interaction NPS/CSAT surveys.

E-Signatures

Collect electronic signatures quickly and easily.

GDPR Compliance

European customers use servers based in EU.

Internal Chat

Communicate internally through live chat.

IVR

Intelligently route calls to the correct department.

Number Replacement & Source Tracking

Track where enquiries are coming - e.g. Paid Ads, Social, etc.

PCI Recordings

Manual recording controls or fully automated payment capture.

Live Dashboard

See real-time status and live listen to your team.

Recording

Record every call automatically with unlimited storage.

Reporting

Complete reporting suite with custom reports.

Secure

All data is stored encrypted in high security data centers.

Self-learning

QContact intelligently learns how to route incoming interactions to the correct departments.

Speech Recognition

Allow customers to use their own voice to route calls, check order status and more.

Template Responses

Dynamic pre-canned templated to allow fast responses.

Web Callback

Feed enquiry forms directly to your staff in seconds.

Ready to get started?
Get in touch or ask for a free demo today