INTEGRATIONS – CALLBI

Callbi is a speech analytics solution used by contact centres globally.

Offering market leading, cost-effective call transcription, that can transcribe 100% of your calls into text.

INTEGRATIONS – CALLBI

Callbi is a speech analytics solution used by contact centres globally.

Offering market leading, cost-effective call transcription, that can transcribe 100% of your calls into text.

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Effortlessly search through your calls data.

It allows you to effortlessly search through your calls for certain keywords u0026 phrases, to ensure compliance, as well as creating automated alerts u0026 word clouds across all your calls – allowing you to view your most used words.

Due to industry regulations, most contact centres record most, if not, all calls for training u0026 monitoring.

Effortlessly search through your calls data.

It allows you to effortlessly search through your calls for certain keywords u0026 phrases, to ensure compliance, as well as creating automated alerts u0026 word clouds across all your calls – allowing you to view your most used words.

Due to industry regulations, most contact centres record most, if not, all calls for training u0026 monitoring.

McKinsey estimates that can drive cost savings of up to 30% and deliver customer satisfaction score improvements of 10% or more.

McKinsey estimates that can drive cost savings of up to 30% and deliver customer satisfaction score improvements of 10% or more.

Make life easier for your QA teams.

The job of quality assurance teams is to then listen to those calls u0026 give feedback to agents to ensure compliance is met, customers are dealt with properly u0026 that any training gaps can be addressed. Due to the volume of calls contact centre agents deal with, only a small percentage of those calls are monitored.

By using AI, rather than people, you can effortlessly analyse every single call at the click of a button. Its quick, its efficient u0026 extremely accurate.

Make life easier for your QA teams.

The job of quality assurance teams is to then listen to those calls u0026 give feedback to agents to ensure compliance is met, customers are dealt with properly u0026 that any training gaps can be addressed. Due to the volume of calls contact centre agents deal with, only a small percentage of those calls are monitored.

By using AI, rather than people, you can effortlessly analyse every single call at the click of a button. Its quick, its efficient u0026 extremely accurate.

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