17th November 2020

Posted on

Another week of improvements to the QContact Product including great features for team leaders.

Webchat CSAT
CSAT is no longer prompted if no user joins the chat

Report Improvements
Where a report would result in a very large output and slow browser, we will now automatically prompt you to download the file rather than try open the results on the page.

E-mail Download
You can now download a e-mail from the Conversation History – useful for auditing or archiving.

E-mail CC/BCC
You can now CC/BCC users easily with autocompleted CC & BCC fields

New Datacentre
We have opened our 4th datacentre – this time in Teraco, Johannesburg giving even more low-latency coverage within Africa.

Export Limit Increased
You can now export up to 100,000 records in an export / live spreadsheet.

Auto Answer
You can now specify that calls should be auto answered after a specific number of seconds.

Supervisor Filters
You can filter the Supervisor screen by status, current department as well as restrict specific team leaders to only see their own team.

Join the revolution today

Get up and running quickly and easily. Our local support team will guide you through the entire process, including migrating your data from your existing spreadsheets or CRM systems into QContact for you.