Another week of improvements to the QContact Product including great features for team leaders.
17th November 2020
CSAT is no longer prompted if no user joins the chat
Where a report would result in a very large output and slow browser, we will now automatically prompt you to download the file rather than try open the results on the page.
You can now download a e-mail from the Conversation History – useful for auditing or archiving.
You can now CC/BCC users easily with autocompleted CC & BCC fields
We have opened our 4th datacentre – this time in Teraco, Johannesburg giving even more low-latency coverage within Africa.
Export Limit Increased
You can now export up to 100,000 records in an export / live spreadsheet.
You can now specify that calls should be auto answered after a specific number of seconds.
You can filter the Supervisor screen by status, current department as well as restrict specific team leaders to only see their own team.