15th September 2020

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Snippet Preview, Workflow Improvements and more.

Snippet Preview
You can now preview how a snippet will look rendered as a PDF from the Snippet editor.

New Field Types
Added support for explicit Currency and Percentage field types on custom entity fields.

Workflow – New Condition
You can now set workflow conditions to trigger on any change to a field’s value rather than having to set a specific value.

Auto Case Creation
You can now configure Channels to automatically create a case on receiving an incoming interaction.

Auto Hiding Sidebar
You can now configure the active conversation sidebar to auto hide itself when you are not hovering over it, to allow more of the screen to be used for the CRM.

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