All communication channels. All your customer information. One single unified interface.
We bring every interaction and touch-point with your customers into one unified interface saving your staff time and improving customer satisfaction.
Complete API to allow you complete control.
Schedule callbacks and follow-ups easily.
Automate processes and reduce cost by utilizing bots.
Start a conversation with one click.
Built-in CRM functionality or integrate with Salesforce & Dynamics.
Automatically collect post interaction NPS/CSAT surveys.
Collect electronic signatures quickly and easily.
European customers use servers based in EU.
Communicate internally through live chat.
Intelligently route calls to the correct department.
Track where enquiries are coming - e.g. Paid Ads, Social, etc.
Manual recording controls or fully automated payment capture.
See real-time status and live listen to your team.
Record every call automatically with unlimited storage.
Complete reporting suite with custom reports.
All data is stored encrypted in high security data centers.
QContact intelligently learns how to route incoming interactions to the correct departments.
Allow customers to use their own voice to route calls, check order status and more.
Dynamic pre-canned templated to allow fast responses.
Feed enquiry forms directly to your staff in seconds.