Everything you need to sell, support, and excel.
All communication channels. All your customer information. One single unified interface.We bring every interaction and touch-point with your customers into one unified interface saving your staff time and improving customer satisfaction.
Automation
Complete API
Automatic follow-up SMS
Omnichannel Self-Service
Pre-canned responses
Self-learning email distribution
Workflows
Call Routing
Advanced Skills Based
Blind Transfer
Conference Calls / Three-way Calls
IVR
Multiple Strategies
Schedules
Skills Based
Warm Transfer
Channels
Voice
E-mail
SMS
Website – Live Chat
Website – Enquiry Form / Call back Request
Twitter – Direct Message
Facebook – Direct Message
Facebook – Paid Advertising Leads
Facebook – Post Comments
Instagram – Paid Advertising Leads
Instagram – Post Comments
WhatsApp
Compliance
Automated Payment Capture (PCI Compliant)
Call Monitoring
Call Recording
Call Recording Controls (PCI)
DNC Management
GDPR (EU)
HIPAA (Only in US Regions)
PoPI (ZA)
CRM
Contacts
Custom Entities
Custom Fields
Document Tagging
Lead Source Tracking
Lead Status Tracking
Leads
Office 365 Integration
Opportunities
PDF Combine and Split
Secure Upload
General
Agent Dashboard
Call back Diary System
Click to Dial
Dispositions
Electronic Signatures
Multichannel
Secure File Upload
Unified Multichannel Customer Journey View
Web Call back
Marketing
Automated NPS / CSAT Surveys
Dynamic Number Replacement
Reporting
Custom Reports
One-click GDPR Report
Out-of-the-box Reports
Real-time dashboard
Wallboard
Security
Two-factor Authentication
IP Restrictions
Password Policies
Telephony
Bring Your Own Carrier (BYOC)
Instant Number Provisioning
Quality of Service (QoS)
Tier-1 Carriers
Two-way SMS Numbers
WhatsApp Business API
Voice Connectivity
PBX (VoIP / TDM)
Physical Handset (VoIP)
QoS
Softphone (Windows / iOS / Android)
Web Browser (WebRTC)
Are you ready to future proof your business?
