Straight forward pricing –
just $69 per user.

What do you get with QContact:

No setup fees

Over 200 features

Free training

AI features included

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Ready to get started?

Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days.

Book a demo now

Ready to get started?

Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days.

Book a demo now

All of these features are included.

Never lose a lead or a customer over a bad experience again. Start truly understanding how your business works, and improve your bottom line and customer satisfaction today.

Automated Dialling

Make automatic outbound calls to maximise agent productivity

Automated Dialling

Make automatic outbound calls to maximise agent productivity

Included

Calls

Crystal clear voice calls using in-country datacentres to ensure reliable voice calls. Option for ExpressRoute direct connectivity to remove public internet

Calls

Crystal clear voice calls using in-country datacentres to ensure reliable voice calls. Option for ExpressRoute direct connectivity to remove public internet

Included

E-mail

Send and receive e-mails automatically

E-mail

Send and receive e-mails automatically

Included

Enquiry Forms

Feed website enquiries to an agent within seconds

Enquiry Forms

Feed website enquiries to an agent within seconds

Included

Facebook

Respond to comments made on your posts, as well as full two-way messaging and paid Facebook Leads

Facebook

Respond to comments made on your posts, as well as full two-way messaging and paid Facebook Leads

Included

Instagram

Respond to comments made on your posts, as well as full two-way messaging and paid IG Leads

Instagram

Respond to comments made on your posts, as well as full two-way messaging and paid IG Leads

Included

Live Chat

Enable live chat on your website and help increase conversions

Live Chat

Enable live chat on your website and help increase conversions

Included

Microsoft 365

One-click integration with Microsoft 365 to link your e-mail, calendar and teams with QContact

Microsoft 365

One-click integration with Microsoft 365 to link your e-mail, calendar and teams with QContact

Included

Reviews

Be notified when someone leaves a review on sites such as HelloPeter and quickly and effortlessly respond

Reviews

Be notified when someone leaves a review on sites such as HelloPeter and quickly and effortlessly respond

Included

Two-way SMS

Send and receive text messages

Two-way SMS

Send and receive text messages

Included

WhatsApp

Complete WhatsApp integration built-in with full support for images, videos, attachments and locations

WhatsApp

Complete WhatsApp integration built-in with full support for images, videos, attachments and locations

Included

Drag & Drop Visual Builder

An easy to use drag and drop builder to build your self-service flows

Drag & Drop Visual Builder

An easy to use drag and drop builder to build your self-service flows

Included

Automatic speech recognition

Let your customers talk to your IVR, and use natural language processing to understand what they are asking for and route to the correct department. With support for multiple languages and accents

Automatic speech recognition

Let your customers talk to your IVR, and use natural language processing to understand what they are asking for and route to the correct department. With support for multiple languages and accents

Included

Automatic text-to-speech

Create dynamic voice prompts to your customers using the latest in neural network voice generation – with support in multiple languages and accents

Automatic text-to-speech

Create dynamic voice prompts to your customers using the latest in neural network voice generation – with support in multiple languages and accents

Included

Chatbots

Fully automated chat bot functionality using NLP & AI technology and/or step-by-step flows

Chatbots

Fully automated chat bot functionality using NLP & AI technology and/or step-by-step flows

Included

Data Dip against 3rd party systems

Pull in important account information from 3rd party systems in real-time, allowing you to personally greet customers, automatically route calls based on account status or give order updates 24×7

Data Dip against 3rd party systems

Pull in important account information from 3rd party systems in real-time, allowing you to personally greet customers, automatically route calls based on account status or give order updates 24×7

Included

Log and report call flows

Understand how your customers flowed through your self-service script both on a summary level and an individual call level

Log and report call flows

Understand how your customers flowed through your self-service script both on a summary level and an individual call level

Included

Low-code environment

A full low-code environment built-in, to let you build infinitely complex or simple routing to your precise needs using JavaScript snippets.

Low-code environment

A full low-code environment built-in, to let you build infinitely complex or simple routing to your precise needs using JavaScript snippets

Included

Natural Language / AI processing

Build frequently asked questions or complex AI flows, and let the chat bot handle your queries 24×7 without having to route to an agent

Natural Language / AI processing

Build frequently asked questions or complex AI flows, and let the chat bot handle your queries 24×7 without having to route to an agent

Included

Secure data capture

Capture information securely through self-service such as password resets or card information without your agents having access.

Secure data capture

Capture information securely through self-service such as password resets or card information without your agents having access.

Included

Store Locator

Allow customers to send their location to you, and automatically respond with their nearest store.

Store Locator

Allow customers to send their location to you, and automatically respond with their nearest store.

Included

Use the same flow across all channels

Write your self-service flows once, and use across all your channels.

Use the same flow across all channels

Write your self-service flows once, and use across all your channels.

Included

Data based routing

Route incoming conversations based on data stored against the contact.

Data based routing

Route incoming conversations based on data stored against the contact.

Included

Department Priority routing

Prioritise certain queues over others with department priority.

Department Priority routing

Prioritise certain queues over others with department priority.

Included

Language based routing

Detect the language of incoming conversations automatically and route to a correctly skilled agent.

Language based routing

Detect the language of incoming conversations automatically and route to a correctly skilled agent.

Included

Low-code environment routing

Dynamically route incoming conversations real-time with your own custom logic with our low-code environment.

Low-code environment routing

Dynamically route incoming conversations real-time with your own custom logic with our low-code environment.

Included

Overflow

Automatically overflow conversations into alternative departments if no agents are available, or is taking too long to answer

Overflow

Automatically overflow conversations into alternative departments if no agents are available, or is taking too long to answer

Included

Rule based routing

Route incoming conversations based on keywords or specific senders

Rule based routing

Route incoming conversations based on keywords or specific senders.

Included

Schedule based routing

Route incoming conversations based on the time of day, day of week, with support for public holidays and exceptions

Schedule based routing

Route incoming conversations based on the time of day, day of week, with support for public holidays and exceptions

Included

Skills based routing

Automatically route your incoming conversations to agents with the relevant skills to handle the enquiry

Skills based routing

Automatically route your incoming conversations to agents with the relevant skills to handle the enquiry.

Included

User priority routing

Have your most skilled agents on particular channels prioritised for routing

User priority routing

Have your most skilled agents on particular channels prioritised for routing.

Included

Call Consult

Allow users to speak to an advisor currently held in a queue without removing their place in the queue.

Call Consult

Allow users to speak to an advisor currently held in a queue without removing their place in the queue.

Included

Call Pickup

Allow users to see and pick up conversations held in a queue.

Call Pickup

Allow users to see and pick up conversations held in a queue.

Included

Desktop Notifications

Configure your users to receive notifications when calls are in the queue

Desktop Notifications

Configure your users to receive notifications when calls are in the queue

Included

Directory

Allow callers to select a user to route via extension or name based dialling.

Directory

Allow callers to select a user to route via extension or name based dialling.

Included

High volume notifications

Setup automated alerts to notify users who aren’t on queue to log in when queue times or number of conversations in the queue exceed certain thresholds.

High volume notifications

Setup automated alerts to notify users who aren’t on queue to log in when queue times or number of conversations in the queue exceed certain thresholds.

Included

Interaction Capacity Controls

Maximise productivity by allowing agents to handle multiple conversations at once. Complete flexibility of how many different types of interactions your agent can handle at any time, and which interactions take priority.

Interaction Capacity Controls

Maximise productivity by allowing agents to handle multiple conversations at once. Complete flexibility of how many different types of interactions your agent can handle at any time, and which interactions take priority.

Included

Low volume notifications

Setup automated alerts if any particular department hasn’t received any incoming conversations for a specified period of time. Useful to detect any carrier or website issues.

Low volume notifications

Setup automated alerts if any particular department hasn’t received any incoming conversations for a specified period of time. Useful to detect any carrier or website issues.

Included

Nuisance Caller Blocks

Block nuisance callers into an infinite never answering queue.

Nuisance Caller Blocks

Block nuisance callers into an infinite never answering queue.

Included

Off-site transfer

Overflow calls to a 3rd party off-site either on a schedule, when call volumes are high, or on demand

Off-site transfer

Overflow calls to a 3rd party off-site either on a schedule, when call volumes are high, or on demand.

Included

Overflow

Automatically overflow conversations into alternative departments if no agents are available, or is taking too long to answer

Overflow

Automatically overflow conversations into alternative departments if no agents are available, or is taking too long to answer

Included

Presence

Allow your agents to see other agents’ status before attempting to transfer calls to them.

Presence

Allow your agents to see other agents’ status before attempting to transfer calls to them.

Included

Referral Source Tracking

Track exactly where your incoming conversations are coming from through paid advertising, social media posts or organic search

Referral Source Tracking

Track exactly where your incoming conversations are coming from through paid advertising, social media posts or organic search.

Included

Self-Service

Route incoming conversations to chat-bots, IVR menus or automated code and routing.

Self-Service

Route incoming conversations to chat-bots, IVR menus or automated code and routing.

Included

Snoozing

Keep agents productive, by using the snooze function on a conversation. When the customer replies, the conversation will instantly be rerouted back to an agent without ending the conversation in the meantime, but allowing the agent to carry on with other work.

Snoozing

Keep agents productive, by using the snooze function on a conversation. When the customer replies, the conversation will instantly be rerouted back to an agent without ending the conversation in the meantime, but allowing the agent to carry on with other work.

Included

Spam filtering

Automatically filter spam to improve your agent productivity.

Spam filtering

Automatically filter spam to improve your agent productivity.

Included

Sticky agent

Re-route incoming conversations back to the same agent who previously handled them if they are available.

Sticky agent

Re-route incoming conversations back to the same agent who previously handled them if they are available.

Included

Voicemail

Allow your departments and individual agents to receive voicemail messages, with on-screen notifications and e-mail.

Voicemail

Allow your departments and individual agents to receive voicemail messages, with on-screen notifications and e-mail.

Included

Answerphone Detection

Automatically detect answerphones and voicemails to improve agent productivity.

Answerphone Detection

Automatically detect answerphones and voicemails to improve agent productivity.

Included

Automated Dialling

Improve agent productivity by having the system automatically make outgoing calls – for example to chase outstanding debts or speak to customers about upsell opportunities.

Automated Dialling

Improve agent productivity by having the system automatically make outgoing calls – for example to chase outstanding debts or speak to customers about upsell opportunities.

Included

Blended Campaigns

Have the same agents handling multiple different departments and both inbound and outbound communication.

Blended Campaigns

Have the same agents handling multiple different departments and both inbound and outbound communication.

Included

Bulk Sender (multichannel)

Send bulk communications to your customers by either selecting a criteria or uploading your list of chosen contacts.

Bulk Sender (multichannel)

Send bulk communications to your customers by either selecting a criteria or uploading your list of chosen contacts.

Included

BYOC (SMS)

Bring your own SMS provider – you can use any HTTP compatible API.

BYOC (SMS)

Bring your own SMS provider – you can use any HTTP compatible API.

Included

BYOC (Voice)

Bring your own voice carrier – you can use your own SIP trunks within the platform.

BYOC (Voice)

Bring your own voice carrier – you can use your own SIP trunks within the platform.

Included

Calling Scripts

Present your agents with relevant scripts and information based on what the call is regarding.

Calling Scripts

Present your agents with relevant scripts and information based on what the call is regarding.

Included

Do Not Call lists

Block outgoing communication to customers

Do Not Call lists

Block outgoing communication to customers

Included

Dynamic Caller ID

Automatically adjust your outbound Caller ID on calls to match country codes or improve answer rate by cycling through multiple Caller IDs.

Dynamic Caller ID

Automatically adjust your outbound Caller ID on calls to match country codes or improve answer rate by cycling through multiple Caller IDs.

Included

E-mail layouts

Send e-mails with rich beautiful graphical templates

E-mail layouts

Send e-mails with rich beautiful graphical templates

Included

Manual Dialling

Start an outgoing call / WhatsApp / e-mail or SMS with just a single click.

Manual Dialling

Start an outgoing call / WhatsApp / e-mail or SMS with just a single click.

Included

Preview Dialling

Allow your agents to preview the contact details before making an outbound call.

Preview Dialling

Allow your agents to preview the contact details before making an outbound call.

Included

Scheduled Callbacks

Allow your agents to set scheduled callbacks to contact a customer back at a time of their choosing, and have the system automatically call the customer and re-route to the right person.

Scheduled Callbacks

Allow your agents to set scheduled callbacks to contact a customer back at a time of their choosing, and have the system automatically call the customer and re-route to the right person.

Included

Scheduled Callbacks

Allow your agents to set scheduled callbacks to contact a customer back at a time of their choosing, and have the system automatically call the customer and re-route to the right person.

Scheduled Callbacks

Allow your agents to set scheduled callbacks to contact a customer back at a time of their choosing, and have the system automatically call the customer and re-route to the right person.

Included

Sequences

Setup automated sequences/workflows based on customer action. For example automatically schedule a follow-up call after a customer’s first order.

Sequences

Setup automated sequences/workflows based on customer action. For example automatically schedule a follow-up call after a customer’s first order.

Included

SMS Schedules

Ensure SMS messages are only delivered during sociable hours rather than disturbing people late at night.

SMS Schedules

Ensure SMS messages are only delivered during sociable hours rather than disturbing people late at night.

Included

Agent activity timeline

Visually see the agent’s journey through their day.

Agent activity timeline

Visually see the agent’s journey through their day.

Included

Automated responses

Automatically reply to customer’s enquiries with automated responses.

Automated responses

Automatically reply to customer’s enquiries with automated responses.

Included

Conversation History

Search and filter every conversation quickly and effortlessly.

Conversation History

Search and filter every conversation quickly and effortlessly.

Included

Custom Wallboards

Create custom wallboard showing information in the format you want for your TVs around the office.

Custom Wallboards

Create custom wallboard showing information in the format you want for your TVs around the office.

Included

Customer Journey

Visually see the path every customer went though when contacting your business. From self-service flow, to department queueing, to individual agent hold times.

Customer Journey

Visually see the path every customer went though when contacting your business. From self-service flow, to department queueing, to individual agent hold times.

Included

Data export

As well as full API access, we also give the ability to export report information in CSV or a live spreadsheet.

Data export

As well as full API access, we also give the ability to export report information in CSV or a live spreadsheet.

Included

Disposition codes

Tag each conversation with an outcome code, which can be used for reporting, SLA adherence and automations.

Disposition codes

Tag each conversation with an outcome code, which can be used for reporting, SLA adherence and automations.

Included

Full Open API

Complete open API allowing you to retrieve all the information you require through a REST API.

Full Open API

Complete open API allowing you to retrieve all the information you require through a REST API.

Included

Live Agent view

See the present state of every user, how their day has been, as well as being able to live listen, whisper and barge into any calls.

Live Agent view

See the present state of every user, how their day has been, as well as being able to live listen, whisper and barge into any calls.

Included

Live Queue view

See who is currently waiting in any department’s queue, how many agents are available, with the ability to pick up, transfer or hang up any conversation In the queue.

Live Queue view

See who is currently waiting in any department’s queue, how many agents are available, with the ability to pick up, transfer or hang up any conversation In the queue.

Included

Live Wallboard

See real-time what is going on with your contact centre.

Live Wallboard

See real-time what is going on with your contact centre.

Included

Pause codes

Setup custom pause codes to accurately track agent off-call time.

Pause codes

Setup custom pause codes to accurately track agent off-call time.

Included

Queue Performance

See how quickly you are responding to incoming conversations across every channel, and adherence to SLAs.

Queue Performance

See how quickly you are responding to incoming conversations across every channel, and adherence to SLAs.

Included

Repeat Callers

Identifiy repeat callers ensuring you detect issues even where agents are reporting them.

Repeat Callers

Identifiy repeat callers ensuring you detect issues even where agents are reporting them.

Included

Scheduled reports

Automatically schedule reports to e-mail or upload to cloud storage on a schedule each day.

Scheduled reports

Automatically schedule reports to e-mail or upload to cloud storage on a schedule each day.

Included

Self-service flows

See how customers use your self-service to understand common flows, where customers get stuck, and where you may need to improve the options.

Self-service flows

See how customers use your self-service to understand common flows, where customers get stuck, and where you may need to improve the options.

Included

Template responses

Allow your agents to quickly use pre written template responses.

Template responses

Allow your agents to quickly use pre written template responses.

Included

Ticketing Performance

Track your ticketing performance – from tickets open, average response time, and more.

Ticketing Performance

Track your ticketing performance – from tickets open, average response time, and more.

Included

Workforce forecasting

Forecast agent needs with built-in intelligent Erlang forecasting tools.

Workforce forecasting

Forecast agent needs with built-in intelligent Erlang forecasting tools.

Included

3rd party data display

Display data from 3rd party systems in real-time I the system.

3rd party data display

Display data from 3rd party systems in real-time I the system.

Included

Book meetings

Book meetings right into your calendar from the platform, including online Teams links automatically inserted.

Book meetings

Book meetings right into your calendar from the platform, including online Teams links automatically inserted.

Included

Companies

Group your contacts into business structures.

Companies

Group your contacts into business structures.

Included

Custom data fields

Add custom fields to your customer profiles.

Custom data fields

Add custom fields to your customer profiles.

Included

Custom entities

Create your own custom database entities.

Custom entities

Create your own custom database entities.

Included

Custom layouts

Customise the layout of your customer profiles to suit your business.

Custom layouts

Customise the layout of your customer profiles to suit your business.

Included

Customer journey

See a complete customer journey across every channel and touchpoint.

Customer journey

See a complete customer journey across every channel and touchpoint.

Included

Customised views

Create customised table views of your customer profiles – showing the relevant information quickly.

Customised views

Create customised table views of your customer profiles – showing the relevant information quickly.

Included

Data Export

Export data to 3rd party systems.

Data Export

Export data to 3rd party systems.

Included

Data Import

Import data from 3rd party systems.

Data Import

Import data from 3rd party systems.

Included

Dynamic filtering

Quickly filter your views with dynamic filters.

Dynamic filtering

Quickly filter your views with dynamic filters.

Included

Export to CSV

Export your data to CSV.

Export to CSV

Export your data to CSV.

Included

Export to Google Looker Studio

Export your data into Google Looker Studio.

Export to Google Looker Studio

Export your data into Google Looker Studio.

Included

Export to live spreadsheet

Export your data to Excel or Google Sheets with a live spreadsheet link, allowing you to automatically update the data in the spreadsheet.

Export to live spreadsheet

Export your data to Excel or Google Sheets with a live spreadsheet link, allowing you to automatically update the data in the spreadsheet.

Included

Kanban boards

View your records in a Kanban style view with drag and drop functionality.

Kanban boards

View your records in a Kanban style view with drag and drop functionality.

Included

Multi-currency

Handle multiple currencies with ease.

Multi-currency

Handle multiple currencies with ease.

Included

Opportunities

Track your opportunities.

Opportunities

Track your opportunities.

Included

Reminders / Tasks

Set automatic reminders and call backs.

Reminders / Tasks

Set automatic reminders and call backs.

Included

Webhooks

Trigger automatic webhooks to 3rd party systems on data changes.

Webhooks

Trigger automatic webhooks to 3rd party systems on data changes.

Included

Agent collaboration

Allow multiple users to collaborate on the same ticket.

Agent collaboration

Allow multiple users to collaborate on the same ticket.

Included

Analytics

Full reporting tools to see how well your business is handling your tickets.

Analytics

Full reporting tools to see how well your business is handling your tickets.

Included

Auto assign

Automatically assign tickets to the relevant department or user.

Auto assign

Automatically assign tickets to the relevant department or user.

Included

Automated workflows

Trigger automatic sequences of actions based on customer behaviour or interactions.

Automated workflows

Trigger automatic sequences of actions based on customer behaviour or interactions.

Included

Customer Web Portal

Provide your customers with a web portal they can log into and view their open tickets, as well as open new ones.

Customer Web Portal

Provide your customers with a web portal they can log into and view their open tickets, as well as open new ones.

Included

SLAs

Track whether you are responding with the agreed Service Levels.

SLAs

Track whether you are responding with the agreed Service Levels.

Included

Template responses

Allow agents to quickly respond with pre-canned responses.

Template responses

Allow agents to quickly respond with pre-canned responses.

Included

Authentifi

Call Authentifi automatically from within QContact.

Authentifi

Call Authentifi automatically from within QContact.

Included

Callbi

Automatically upload your calls into Callbi for advanced transcription and quality assurance.

Callbi

Automatically upload your calls into Callbi for advanced transcription and quality assurance.

Included

Custom 3rd party

Integrate any 3rd party system with QContact through our Open APIs.

Custom 3rd party

Integrate any 3rd party system with QContact through our Open APIs.

Included

Diarizeme

Two-way integration with Diarize-me for appointment booking.

Diarizeme

Two-way integration with Diarize-me for appointment booking.

Included

Dynamics

Full integration with Microsoft Dynamics through their WebAPI.

Dynamics

Full integration with Microsoft Dynamics through their WebAPI.

Included

EKM

Full e-commerce integration with EKM presenting order information, and tracking details all without leaving QContact.

EKM

Full e-commerce integration with EKM presenting order information, and tracking details all without leaving QContact.

Included

Klaviyo

View every mailing campaign sent to your lists on your Contacts.

Klaviyo

View every mailing campaign sent to your lists on your Contacts.

Included

Magento

Full e-commerce integration with Magento presenting order information, and tracking details all without leaving QContact.

Magento

Full e-commerce integration with Magento presenting order information, and tracking details all without leaving QContact.

Included

Mailchimp

View your mailing campaigns from within QContact on the customer record, as well as control opt-in and segmentation from QContact

Mailchimp

View your mailing campaigns from within QContact on the customer record, as well as control opt-in and segmentation from QContact.

Included

Salesforce

Full integration with both Salesforce Classic & Lightning, whether using Salesforce OpenCTI or using QContact pulling information real-time from Salesforce.

Salesforce

Full integration with both Salesforce Classic & Lightning, whether using Salesforce OpenCTI or using QContact pulling information real-time from Salesforce.

Included

Screenpop

Automatically pop up 3rd party systems to the relevant page on incoming conversations.

Screenpop

Automatically pop up 3rd party systems to the relevant page on incoming conversations.

Included

ServiceNow

Full integration with ServiceNow allowing click-to-call and screenpops.

ServiceNow

Full integration with ServiceNow allowing click-to-call and screenpops.

Included

Shopify

Full e-commerce integration with Shopify presenting order information, tracking details and refund ability all without leaving QContact.

Shopify

Full e-commerce integration with Shopify presenting order information, tracking details and refund ability all without leaving QContact.

Included

WooCommerce

Full e-commerce integration with WooCommerce presenting order information, and tracking details all without leaving QContact.

WooCommerce

Full e-commerce integration with WooCommerce presenting order information, and tracking details all without leaving QContact.

Included

Xero

Full integration with Xero accounting to enable you to see customer’s invoices and balances when they contact you.

Xero

Full integration with Xero accounting to enable you to see customer’s invoices and balances when they contact you.

Included

Zendesk

Two-way integration with Zendesk ticketing.

Zendesk

Two-way integration with Zendesk ticketing.

Included

Audit trail

Full audit trails for every access and edit.

Audit trail

Full audit trails for every access and edit.

Included

Automated recording

Ensure every call is recorded automatically, with alerts should any call fail for any reason.

Automated recording

Ensure every call is recorded automatically, with alerts should any call fail for any reason.

Included

Channel level security

Restrict certain users to specific channels.

Channel level security

Restrict certain users to specific channels.

Included

Field level security

Restrict read and write access to individual fields.

Field level security

Restrict read and write access to individual fields.

Included

Live Listening

Listen live to user’s phone calls, with ability to whisper and barge-in.

Live Listening

Listen live to user’s phone calls, with ability to whisper and barge-in.

Included

PCI compliant recordings

Ensure your recordings are PCI compliant by ensuring no card details are included in the recordings.

PCI compliant recordings

Ensure your recordings are PCI compliant by ensuring no card details are included in the recordings.

Included

Recording access control

Restrict access to call recordings based on different roles and departments, with full audit log of each playback.

Recording access control

Restrict access to call recordings based on different roles and departments, with full audit log of each playback.

Included

Retention Rules

Configure how long to retain records, recordings and logs.

Retention Rules

Configure how long to retain records, recordings and logs.

Included

Single Sign-on

Single Sign-on support for Microsoft 365, Azure AD and Google Workspaces.

Single Sign-on

Single Sign-on support for Microsoft 365, Azure AD and Google Workspaces.

Included

User Roles

Restrict access using User Roles, with specific permission sets and dynamic filtering.

User Roles

Restrict access using User Roles, with specific permission sets and dynamic filtering.

Included

Automatic account locking

Automatically lock agent accounts on serious QA fails.

Automatic account locking

Automatically lock agent accounts on serious QA fails.

Included

Custom scorecards

Create QA scorecards to rate calls, and feedback to agents.

Custom scorecards

Create QA scorecards to rate calls, and feedback to agents.

Included

Customer satisfaction

Ask customers for customer satisfaction ratings to generate a CSAT score.

Customer satisfaction

Ask customers for customer satisfaction ratings to generate a CSAT score.

Included

Post-conversation surveys

Automatically transfer calls and other interactions to a post-call survey.

Post-conversation surveys

Automatically transfer calls and other interactions to a post-call survey.

Included

Score based evaluation

Evaluate based on scored questions.

Score based evaluation

Evaluate based on scored questions.

Included

Threshold based evaluation

Evaluate based on threshold questions leading to pass and fails.

Threshold based evaluation

Evaluate based on threshold questions leading to pass and fails.

Included

Automatic segmentation

Automatically segment your customers based on what they are purchasing.

Automatic segmentation

Automatically segment your customers based on what they are purchasing.

Included

Order Information

See the customer’s full order history every time they get in touch, in real-time.

Order Information

See the customer’s full order history every time they get in touch, in real-time.

Included

Refund processing

Process a refund from within the platform.

Refund processing

Process a refund from within the platform.

Included

Tracking Information

See the tracking numbers for every order on the customer profile.

Tracking Information

See the tracking numbers for every order on the customer profile.

Included

E-mail marketing timeline

See all your e-mail marketing in the unified customer timeline.

E-mail marketing timeline

See all your e-mail marketing in the unified customer timeline.

Included

Referral Source Tracking

Track where incoming enquiries are coming from – for example organic, social or paid advertising.

Referral Source Tracking

Track where incoming enquiries are coming from – for example organic, social or paid advertising.

Included

Segmentation

Automatically segment your customers and push the segmentation into your e-mail marketing platform.

Segmentation

Automatically segment your customers and push the segmentation into your e-mail marketing platform.

Included

Sequences

Trigger automatic sequences of actions based on customer behaviour or interactions.

Sequences

Trigger automatic sequences of actions based on customer behaviour or interactions.

Included

ACD

Automatic Call Distribution.

ACD

Automatic Call Distribution.

Included

Blind Transfers

Unattended transfer to other users.

Blind Transfers

Unattended transfer to other users.

Included

Browser based calling (WebRTC)

No need to install any software – make and receive calls directly from your browser.

Browser based calling (WebRTC)

No need to install any software – make and receive calls directly from your browser.

Included

Call controls

Control your calls from your web browser.

Call controls

Control your calls from your web browser.

Included

Call Pickup

See and easily pick up calls from the queue.

Call Pickup

See and easily pick up calls from the queue.

Included

Call Recording

Record all your calls automatically.

Call Recording

Record all your calls automatically.

Included

Conference Calling

Have multiple parties in the same call.

Conference Calling

Have multiple parties in the same call.

Included

Microsoft Teams Integration

Push the presence of users in the platform into your Teams environment.

Microsoft Teams Integration

Push the presence of users in the platform into your Teams environment.

Included

Mobile App

Install our mobile app to make and receive calls on the move.

Mobile App

Install our mobile app to make and receive calls on the move.

Included

PBX functionality

Full PBX functions such as internal calling, transfers, and more.

PBX functionality

Full PBX functions such as internal calling, transfers, and more.

Included

Physical Handset

Connect any SIP compatible handset.

Physical Handset

Connect any SIP compatible handset.

Included

Presence

See the presence of each user – whether they are on a call, away from desk or on a break.

Presence

See the presence of each user – whether they are on a call, away from desk or on a break.

Included

Softphone

Connect any SIP compatible softphone.

Softphone

Connect any SIP compatible softphone.

Included

Voicemail to e-mail

Receive your voicemails via e-mail.

Voicemail to e-mail

Receive your voicemails via e-mail.

Included

Warm Transfers

Attended transfers to other users.

Warm Transfers

Attended transfers to other users.

Included

Local in-country breakouts

Where possible we route calls through in-country breakouts, ensuring the call is presented with the correct local Caller ID.

Local in-country breakouts

Where possible we route calls through in-country breakouts, ensuring the call is presented with the correct local Caller ID.

Included

Number porting

We can port your existing number to our telephony service.

Number porting

We can port your existing number to our telephony service.

Included

Numbering in 78 countries

We can offer local numbers in over 78 countries around the world.

Numbering in 78 countries

We can offer local numbers in over 78 countries around the world.

Included

Tier-1 carrier

If using our telephony, we ensure your calls are only routed over top-tier carriers to ensure the best quality and service.

Tier-1 carrier

If using our telephony, we ensure your calls are only routed over top-tier carriers to ensure the best quality and service.

Included

Toll-free numbers

We can offer toll-free / freephone / green numbers for your customers to contact you.

Toll-free numbers

We can offer toll-free / freephone / green numbers for your customers to contact you.

Included

Two-way SMS mobile numbers

We can offer two-way text messaging service.

Two-way SMS mobile numbers

We can offer two-way text messaging service.

Included

Custom data validation

Add custom validation to your specific business rules – for example a field being required based on specific values of other fields.

Custom data validation

Add custom validation to your specific business rules – for example a field being required based on specific values of other fields.

Included

Data enrichment

Enrich your customer record by pulling data from 3rd party systems in real-time.

Data enrichment

Enrich your customer record by pulling data from 3rd party systems in real-time.

Included

Dynamic Data Transformation

Transform 3rd party API and data into a format suitable for your business.

Dynamic Data Transformation

Transform 3rd party API and data into a format suitable for your business.

Included

Full open REST API

Complete open API allowing you to perform any action available in the User Interface and more through our REST API.

Full open REST API

Complete open API allowing you to perform any action available in the User Interface and more through our REST API.

Included

Live code monitor for debugging

Debug any issues in your code through our debugging tools.

Live code monitor for debugging

Debug any issues in your code through our debugging tools.

Included

Low-code environment

Completely customise system functionality with a low-code JavaScript environment allowing you to write custom business logic.

Low-code environment

Completely customise system functionality with a low-code JavaScript environment allowing you to write custom business logic.

Included

Self-Service routing

Re-route incoming conversations based on information sourced from your back-end system or customer details.

Self-Service routing

Re-route incoming conversations based on information sourced from your back-end system or customer details.

Included

Webhooks

Integrate with 3rd party systems by hooking into their webhook functionality.

Webhooks

Integrate with 3rd party systems by hooking into their webhook functionality.

Included

Audit Trails

Full audit trails for every playback.

Audit Trails

Full audit trails for every playback.

Included

Retention policies

Configure how long to retain records, recordings and logs.

Retention policies

Configure how long to retain records, recordings and logs.

Included

Upload to Amazon S3

Upload call recordings automatically to your own Amazon S3 bucket.

Upload to Amazon S3

Upload call recordings automatically to your own Amazon S3 bucket.

Included

Upload to Azure

Upload call recordings automatically to your own Azure Blob container.

Upload to Azure

Upload call recordings automatically to your own Azure Blob container.

Included

Upload to Callbi

Upload call recordings automatically to Callbi.

Upload to Callbi

Upload call recordings automatically to Callbi.

Included

Upload to SFTP

Upload call recordings automatically to your own SFTP destination.

Upload to SFTP

Upload call recordings automatically to your own SFTP destination.

Included

Upload to Sharefile

Upload call recordings automatically to your own Sharefile account.

Upload to Sharefile

Upload call recordings automatically to your own Sharefile account.

Included

Upload to Sharepoint

Upload call recordings automatically to your own Sharepoint location.

Upload to Sharepoint

Upload call recordings automatically to your own Sharepoint location.

Included

User-level restrictions

Restrict which users can listen to which recordings.

User-level restrictions

Restrict which users can listen to which recordings.

Included

Automated sequences

Create automated workflows with sequences of actions such as sending e-mails, scheduling reminders, and more.

Automated sequences

Create automated workflows with sequences of actions such as sending e-mails, scheduling reminders, and more.

Included

Manual sequences

Allow sequences to be manually initiated with full access-level security.

Manual sequences

Allow sequences to be manually initiated with full access-level security.

Included

Scheduled sequences

Schedule sequences to run at regular intervals or a time in the future based on a specific action.

Scheduled sequences

Schedule sequences to run at regular intervals or a time in the future based on a specific action.

Included

Ready to get started?

Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days

Book a Demo

Ready to get started?

Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days

Book a Demo