Speak your customer’s language.

With QContact’s translation feature, we can automatically detect the language your customer is speaking and instantly translate messages back and forth between your users and your customers in the customer’s native language.

With support for over 100 different languages, QContact can help your business effectively communicate with non-native speakers, with new international markets, or reduce the need to have native speakers for each of the official languages.

Improve agent productivity with auto-reply.

With QContact’s auto response feature, using the latest in state-of-the-art AI technology, we can automatically cross-reference knowledge base articles, customer information, recent tickets, e-commerce orders, and more to generate automatic, relevant, and personalised responses to your customer queries.

Monitor how your customers feel in real-time.

With QContact’s sentiment analysis, we can automatically review your conversation – whether call, live-chat, e-mail, social media, or even WhatsApps – and categorise the conversation automatically based on the customer’s sentiment.

Allowing you to automatically flag negative conversations to the relevant team leader or department, and proactively resolve any issues before they become a problem.

Gain a deeper level of understanding.

With QContact’s conversation analysis, we can provide you summaries of each conversation without your staff having to spend time reviewing transcripts or listening to records. We can also track key indicators such as compliance, customer response, and even if the correct process is being followed.

Effortlessly build up your knowledge base.

With QContact’s AI knowledge builder, we can analyse company brochures and website material, to automatically generate suggested questions and answers for you. Saving you hours or even days of work building a complete knowledge base.

Over 90% of customers state they would feel empowered to be able to answer a question themselves rather than having to pick up the phone. With QContact, you can build a highly effective knowledge base, and have it answering your customer’s questions within hours.