Improve Agent Productivity with automated outbound calling.
QContact includes a full automated dialler, allowing you to blend outbound with your existing outbound, and ensure your agents are never sat idle waiting.
Automatically detect answerphones and voicemails to improve agent productivity.
Improve agent productivity by having the system automatically make outgoing calls – for example to chase outstanding debts or speak to customers about upsell opportunities.
Have the same agents handling multiple different departments and both inbound and outbound communication.
Bulk Sender (multichannel)
Send bulk communications to your customers by either selecting a criteria or uploading your list of chosen contacts.
Bring your own SMS provider – you can use any HTTP compatible API.
Bring your own voice carrier – you can use your own SIP trunks within the platform.
Present your agents with relevant scripts and information based on what the call is regarding.
Do Not Call lists
Block outgoing communication to customers.
Dynamic Caller ID
Automatically adjust your outbound Caller ID on calls to match country codes or improve answer rate by cycling through multiple Caller IDs.
Send e-mails with rich beautiful graphical templates.
Start an outgoing call / WhatsApp / e-mail or SMS with just a single click.
Allow your agents to preview the contact details before making an outbound call.
Allow your agents to set scheduled callbacks to contact a customer back at a time of their choosing, and have the system automatically call the customer and re-route to the right person.
Setup automated sequences/workflows based on customer action. For example automatically schedule a follow-up call after a customer’s first order.
Ensure SMS messages are only delivered during sociable hours rather than disturbing people late at night.