A complete CRM built-in.
QContact provides a complete built-in CRM within the platform, allowing you to store everything you want about your customers without needing any 3rd party CRM systems. And don’t worry, if you already have an investment in a CRM system – we offer native integration with both Salesforce and Microsoft Dynamics – so there’s no need to reinvent the wheel.
Faster issue resolution
Optimise Data Capture with Forms
Create standalone forms or embed them into tickets for versatile data collection. Create custom workflows. Ensure security with role-specific or department specific permissions, allowing nuanced access and editing. Sensitive forms can be hidden for extra confidentiality.
Streamline Support with Agent Assist
Allow your agents to access relevant knowledge based articles during live conversations across all your channels, giving them instant access to the most up-to-date information at the click of a button. Reduce wait times, improve average handling times and boost customer satisfaction.
Optimise Data Capture with Forms
Create standalone forms or embed them into tickets for versatile data collection. Create custom workflows. Ensure security with role-specific or department specific permissions, allowing nuanced access and editing. Sensitive forms can be hidden for extra confidentiality.
Streamline Support with Agent Assist
Allow your agents to access relevant knowledge based articles during live conversations across all your channels, giving them instant access to the most up-to-date information at the click of a button. Reduce wait times, improve average handling times and boost customer satisfaction.
