You don’t need your staff to decide which channel they’re taking today. With QContact you can blend all your channels into single or separate queues to maximise agent productivity.

With plenty of routing options – including IVR routing, sticky agent, skills based routing, data field based routing, schedule based routing, and priority based routing – you can route every caller to the right agent first time.

Build your phone tree menus with a simple drag and drop visual builder. With real-time changes, full flow reporting, low-code environment for custom logic, and more.

With QContact’s outbound dialler, you can ensure you are getting the maximum productivity from your agents by filling their idle time with outbound proactive calls.

Setup overflow rules to automatically re-route calls to the next available agent even if your first preference is unavailable. With special tools also available for receptionists to handle queues.

Just because a conversation starts as a phone call, doesn’t mean the conversation is limited to the phone. Let your agents easily send follow up emails or messages with just a click.

QContact runs a highly available and resilient voice network on top of Microsoft Azure – providing you crystal clear voice around the world.

If you have an existing carrier, you can bring your SIP service into QContact and benefit from our full functionality whilst maintaining your existing telephony service.

We provide a mobile app for both Android and iPhone for you to make and receive calls on the move.

We provide a full forecasting tool so you can predict your required staffing levels using our machine learning and Erlang calculators.

Plenty of out-of-the-box reports for you to truly understand what is going on – from queue times to first call resolution (FCR) to agent productivity levels.

Create your own custom wallboards or use the built-in dashboards to see agent productivity and queue statuses.

You can easily live listen in to agent’s conversations, whisper into their ear to provide coaching, or even take over the call.

One-click access to play any call recording – with PCI compliant recording options, and automatic upload to Callbi for call transcription.

With live updated presence, your staff will know whether someone is able to take a transfer before even making an attempt.