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  • Platform
    • Overview
      • Product Overview – Discover all about the QContact communication platform
      • Security – The security of your data is important – find out how we secure your data
      • Architecture – Discover what powers the QContact communication platform
      • Single Sign On – Improve security with SSO using Microsoft Azure AD or Google Workspaces
      • Communication AI – Revolutionise your customer communication with our unique and powerful Communication AI tools
      • Pricing – Simple, transparent pricing
    • Features
      • Inbound – Handle all your incoming conversations across every channel
      • Outbound – Improve agent productivity with automated outbound calls.
      • Automation – Automate your business processes with ease
      • Ticketing – A complete ticketing solution built-in
      • Self Service & IVR – Build your IVR, self-service and AI bots with easy-to-use designer
      • CRM – A complete CRM solution built-in with full customisation
      • Reporting – A complete reporting suite to understand your business performance
      • Customisation – Learn about how you can customise every aspect of the platform
    • Channels
      • email iconEmail
      • facebook iconFacebook
      • instagram iconInstagram
      • live chat iconLive Chat
      • text message iconText Messages
      • call iconVoice
      • callback iconWeb Enquiries
      • whatsapp iconWhatsApp
  • Solutions
      • Financial Services
        • The complete solution for the financial services industry.

          QContact can help your regulated firm communicate with your customers across all channels in a fully compliant manner. With robust data security, full access controls, audit trails and 100% recording you can meet your regulatory needs with ease.

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      • Telecommunications
        • Provide exceptional customer service across every channel around the clock.

          QContact has a proven track record in helping telecommunications businesses handle all their customer communication needs with our omni-channel solution. However, your customers want to get in touch, QContact connects over 10 different channels into one unified solution. Add in our ticketing, lead management, workflow automation and more – and QContact provides the complete solution for your business.

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      • ECommerce
        • Provide both your new and existing customers a market leading customer experience.

          Improve your return-on-investment all your marketing and customer acquisition cost, by providing an unparalleled customer experience across every channel – improving conversion of potential customers visiting your store for the first time, customer satisfaction during post-sale customer service, and improved loyalty among your existing base.

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      • Government
        • Effective citizen communication.

          In today’s climate, government departments are under pressure to deliver effective communication for less. With a unified solution from QContact you can deliver cost-effective communication solutions across multiple channels for less than a single channel costs from other vendors.

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      • Retail
        • Help your customer before they even get to your door.

          QContact can help your retail chain provide not just excellent post-sale customer service, but also help your customers before they even enter your store with tools such as our store locator and automated self-service.

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      • BPO
        • The perfect omni-channel solution for outsourcers.

          A zero capex solution for BPOs which scales to handle all your client needs. With no setup fees, flexible user licensing, and easy administration, whether you are just offering voice services or full omni-channel solutions to your clients, QContact has everything you need without breaking the bank.

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  • Integrations
    • callbiCallbi – Call Analytics
    • dialogflowDialog Flow – Artificial Intelligence
    • diarizeme-1Diarizeme – Appointments
    • dynamics-01Dynamics – CRM
    • ekmEKM – E-commerce
    • facebook iconFacebook – Social Media
    • hellopeter-01HelloPeter – Reviews
    • hooyu-02Hooyu – KYC
    • instagram iconInstagram – Social Media
    • klavyo-01Klaviyo – E-mail
    • magento-01Magento – E-commerce
    • mailchimp-01Mailchimp – E-mail
    • office-01Office 365 – E-mail & Calendar
    • ozow-01Ozow – Payments
    • salesforce-01Salesforce – CRM
    • shipstation-01Shipstation – E-commerce
    • shopify-01Shopify – E-commerce
    • smileid-01Smile ID – KYC
    • teams-01Teams – Communication
    • whatsapp iconWhatsApp – Messaging
    • woocommerce-01WooCommerce – E-commerce
    • xero-01Xero – Financials
    • zendesk-01Zendesk – Ticketing
  • Resources
    • About
      • Overview – Learn about QContact and our history
      • Partner with us – Discover how you can partner with QContact as a value-added reseller
      • Contact Us – Get in touch with one of our local offices around the world
      • Blog – Learn more about the contact centre and communication industry
      • Documentation – Helpful training videos, product documentation and API reference.
    • Legal
      • Acceptable Use Policy
      • Modern Slavery Statement
      • Privacy Policy
      • Service Level Agreement
  • Login
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  • Copyright 2023 QContact.

    QContact is a registered trademark in the UK, Europe and USA.

    Pricing is excluding tax.

United Kingdom

Peter House

Oxford St

Manchester

M1 5AN



Tel 0330 1 222 333


Registered in England & Wales (10927190)

European Distributor

Atocha Digital SL

Calle Alfonso XII, 62

Madrid

28014



Tel 910 767 126


Registro Mercantil de Madrid (B88428651)

South Africa

QContact (Pty) Ltd

1st Floor Block B North

Black River Park

2 Fir St

Cape Town 7925


Tel 0600 777 123


Registered in The Republic of South Africa (9562473190)

THE COMMS COUNCIL UK AWARDS 2023 AND Best Innovation are a trade marks of the Comms Council UK, used under licence. www.commscouncil.uk/awards/