INTEGRATIONS – SAP C4C

Seamless integration with SAP Cloud for Customer

Seamless SAP integration. Elevate your workflow with effortless connectivity.

Pull information

We can pull your SAP records, including custom fields and entities into QContact automatically.

Push call logs

We can automatically insert call notes back into SAP after each call.

Automation

Trigger cross-channel communication and workflows based on actions from SAP with dynamic webhooks

Data-led decisions

If a customer gives you a ring, wouldn’t it be great to understand why they may be calling, and automatically route their call to the right person? By connecting QContact to SAP, you can automatically pull a complete customer profile before you even answer the phone, detecting for example if the customer has just applied for a loan, and correctly routing to the right department.

Or perhaps you want to give the customer the ability to check the status of their insurance or account through an automated IVR. This and much more is all possible with QContact’s – whatever data is in your SAP, can be used to create rich data-led decisions.

Data-led decisions

If a customer gives you a ring, wouldn’t it be great to understand why they may be calling, and automatically route their call to the right person? By connecting QContact to SAP, you can automatically pull a complete customer profile before you even answer the phone, detecting for example if the customer has just applied for a loan, and correctly routing to the right department.

Or perhaps you want to give the customer the ability to check the status of their insurance or account through an automated IVR. This and much more is all possible with QContact’s – whatever data is in your SAP, can be used to create rich data-led decisions.

Ready to get started?

Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days

Book a Demo

Ready to get started?

Why not speak to us today to learn how your business can benefit from QContact, and be up and running within days