Multi-channel customer support for an E-commerce experience your customers expect!

With QContact, your customers great service doesn’t end when they leave your website.


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“80% of people stop doing business with a company because of poor customer experience”. – Oberlo

Multi-channel customer support for an E-commerce experience your customers expect!

With QContact, your customers great service doesn’t end when they leave your website.


Try QContact today. By entering your email, you agree to receive marketing emails from QContact.


“80% of people stop doing business with a company because of poor customer experience”. – Oberlo

Lower your costs and improve customer satisfaction.

QContact can help by giving your customer care and pre-sales team the tools they need. With deep integration into Shopify, Magento, Woocommerce and others, your customer care representatives can see in real-time the status of orders, payments, returns and more.

Seamlessly connect your shop.

QContact comes fully integrated with the most worlds popular e-commerce store’s, making it ideal for when communicating with customers.

Our 2-way integration allows your staff to view purchases, status, delivery updates, refunds and more – giving them the tools to edit and manage your customers orders all without having to change screen.

360 customer view.

QContact gives you a full view of your customer on one screen. Quickly view contact information, notes and tickets, we record each touch point your customer has with your business, whether its previous orders, conversation history, or even the marketing they have received.

You never ask a customer again for information you already have, both saving time whilst delivering the full customer centric support your customers expect.

60% of agents agree that their company doesn’t always provide the technology that staff needs to address the challenges they face when helping customers. 44% of agents lack the tools that are available to them and 34% believe they don’t have the right customer data available at the time of request.”

Taylor Reach Group

Omnichannel communication made simple.

QContact allows you to communicate quickly & efficiently with your all your customers. Each customer has a preferred method of communication especially when dealing with different age groups. Opening up these channels allows your business to reduce the friction with customer contact.

QContact makes having multiple channels manageable and easy – Never loose a conversation regardless of where it started.

9 in 10 consumers want absolute omnichannel service – they expect a seamless experience when moving from one communication method to another, such as phone to text or chat to phone“.

NICE inContact

Intelligent live Chat functionality.

QContact’s live chat allows your customers to easily find answers whilst on your website, whether its through our advanced chatbot or by speak directly to a staff member.

Better still, if its damaged or missing order query you can easily switch the conversation to WhatsApp allowing your customers to quickly send in photo via their smart phone. Live chat used to be a nice to have, now it’s a must have.

“For business that have implemented a live chat, 79% said that implementing live chat resulted in increased customer loyalty, sales and revenue”.

Kayako, 2020

Automation made easy.

QContact gives you the ability to automate time consuming tasks & processes which can significantly reduce wasted hours in the day. Answer FAQs with bot of pre canned responses, create workflows to identify VIP customers, automatically send out surveys to report on customer experiences.

Each business requires different types of automation and QContact allows you to be able to streamline these key areas effortlessly.

It’s estimated that by 2020, 85% of customer service interactions will be automated.

Ameyo, 2020

Simple to use ticketing.

QContact also has a built in ticketing system to help your stay on top of important customer requests. Customisable ticket fields, status updates and quick notes make it easy for your team to understand the request, and the next steps required.

Ticketing made easy.

70% of customers expect businesses to offer them the same standard of personalized service across physical stores and online platforms.

PSFK

Insightful reporting.

QContact offers real time reporting to gain useful insights. With reports like enquiry types, chatbot activity and call outcome dispositions, this information can help you identify trends and patterns in customer behaviour.

In addition to this, our advanced supervisor screen, allows you to monitor response rates, activity levels and build a profile on how each employee works.

63% of customers will leave a company after just one poor experience, and almost two-thirds will no longer wait more than 2 minutes for assistance.

Ada

Are you ready to future proof your business?


Request a no obligation demo to see how QContact can revolutionise your business!

And if you like what you see, we can get you up and running quickly and easily. Our local support team will guide you through the entire process, including migrating your data from your existing spreadsheets or CRM systems into QContact for you.