World Class Service Starts Here!
QContact gives you centralised data that allows for a free flow of information between all departments. Not only that, you can manage high volumes of customer queries across all your channels effortlessly!
“Around the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand”. – Microsoft
World Class Service Starts Here!
QContact gives you centralised data that allows for a free flow of information between all departments. Not only that, you can manage high volumes of customer queries across all your channels effortlessly!
“Around the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand”. – Microsoft
Manage high volumes of customer queries across all your channels effortlessly!
Every year over £5bn is spent on staff ineffiency switching between applications in the UK alone. With QContact everything is there in one place – no more switching tabs, no more wasted time.
Deliver world class service from anywhere.
QContact takes the stress & uncertainty out of managing your teams, no matter where they work from. Your customers are automatically routed to the next available agent based on their needs.
With our live listening support function you can help monitor & train your staff at the click of a button & where needed you can take over live calls.
“With 89% of businesses soon to be expected to compete mainly on customer experience, organizations that take customer experience seriously will stand out from the noise and win loyal customers“
Gartner, 2020
Straight forward omnichannel communication.
QContact understands the challenges of the modern world. Your customers want to contact you when its suits them & they want contact you through their preferred channel.
With our unified timeline, QContact pulls through all your conversations & stores them on your clients account giving you’re a full overview of the contact history. You can offer flexibility for your customers whilst enabling your team to provide an efficient service every time. No switching tabs, no more wasting time!
“64% of customers expect to receive real-time assistance regardless of the customer service channel they use.“
Zendesk, 2020
Simple to use built in ticketing.
QContact’s built in ticketing system allows your team to create custom tickets to resolve any issues, assign them to the correct individual or team & then track your ticket right through to resolution.
Never lose a customer query or complaint again. Designed to be easy to use so your teams can spend more time engaging with your customers. With ticketing you can prioritise requests, stay organised & resolve queries sooner.
“When asking consumers what impacts their level of trust with a company, offering excellent customer service is ranked number one.
Zendesk, 2020
Next level self-service.
QContact offers advanced self-service options so you can route calls with IVR menus or handle common enquiries through a chatbot.
All at no additional charge. In addition to this, you can give your customers an option to switch their call from a telephone call when lines are busy to a different channel like WhatsApp where they can seamlessly cross over & have their query dealt with faster.
“It’s estimated that by 2020, 85% of customer service interactions will be automated.“
Ameyo, 2020
Advanced real time reporting suite.
QContact understands the importance of having real time reports at the click of a button. Its vital to your business to know how your team are performing, whether you are monitoring calls, emails or social chats or checking your SLA’s, you will have full visibility at all times. With this information you can plan your resource to make sure you have the right people available at the right time.
QContact also reports for staff performance too with our advanced supervisor screen, this allows you to monitor response rates, activity levels and build a profile on how each employee works. Analyse individuals strengths and weaknesses so best practise can be shared or training put in place.
“After having a positive experience with a company, 77% of customers would recommend it to a friend.“
Temkin Group, 2020
Full onboarding with local support.
QContact prides itself on a full set up service with a friendly local voice in your own country.
You dedicated point of contact will hold your hand getting you up & running, as well as being there when you need us. Freeing up your time to do what you do best, run your business. Jump on a call, let us know what your requirements are & let us do the rest.
“92% of small businesses are using one or more cloud-based solution.”
SMB Group, 2020
Are you ready to future proof your business?
