Powering call centers around the world.

The complete CRM & communications platform for your contact centre! Whether you are providing customer service, technical support, sales or more. QContact has the tools your contact centre needs to excel!


Try QContact today. By entering your email, you agree to receive marketing emails from QContact.


Powering call centers around the world.

The complete CRM & communications platform for your contact centre! Whether you are providing customer service, technical support, sales or more. QContact has the tools your contact centre needs to excel!


Try QContact today. By entering your email, you agree to receive marketing emails from QContact.


QContact is the number one choice for your contact centre.

From sales to customer service: inbound, outbound or blended – QContact is everything you need.

Live dashboard for a 360 degree view.

QContact allows you to monitor all your live stats on one screen so you can see at a glance what status your agents are in. Helping you to quickly identify problems, maintain quality standards, improve the customer experience as well as improving your agent, department & call centre performance.

With our live listening support function you can help monitor & train your staff at the click of a button & take over any tricky calls when needed.

60% of agents agree that their company doesn’t always provide the technology that staff needs to address the challenges they face when helping customers. 44% of agents lack the tools that are available to them and 34% believe they don’t have the right customer data available at the time of request.

Taylor Reach Group

Powerful real time reporting.

QContact understands the importance of having real time reports at the click of a button in your contact centre. Our real time reporting suite allows you to run reports quickly, saving you precious time whilst giving you full visibility of your queues at all times. Quickly & easily switch between checking your SLA’s & abandoned calls to checking your agent productivity reports. And If you haven’t found what you need in our standard reports, you can create custom reports for further visibility.

QContact also reports for staff performance too with our advanced supervisor screen, this allows you to monitor response rates, activity levels and build a profile on how each employee works. Analyse individuals strengths and weaknesses so best practise can be shared or training put in place.

Internal Chat.

QContact allows your teams to communicate internally through live chat so you can keep your employees connected, informed & up to date on all important information at all time through both group & individual messaging.

Remote employee engagement & easily allow your staff to stay connected & supported whilst working from home or break barriers between different departments with a more informal approach to messaging. Keep the information flowing & your employees in the know!

“74% of employees have the feeling they are missing out on company news.”

Gallup

Customer Satisfaction.

QContact allows you to automatically collect post interaction NPS/CSAT surveys. Quickly identify areas for improvement then use that feedback to transform your team into customer experience superstars.

Assess the overall image of your brand so you know how loyal your customers are & how likely they are to return as well as identifying areas where you can grow your revenue through referrals & upsells.

“67% of customers mention bad experiences as a reason for churn, but only 1 out of 26 unhappy customers complain”.

Salesforce

IVR & speech recognition.

QContact offers intelligently route calls to the correct department, reduce costs, save time & get calls answered by the next available agent based on your customers needs. Configure your own personlised message or use a pre-recorded messages to provide a more professional experience.

IVR’s make it much easier for companies to manage high call volumes by routing calls quickly or by allowing customers to find the answers they are looking for without having to speak to an agent. You can even provide a call back option to alleviate long queues.

“75% of customers find the idea of a callback ‘highly appealing’. ”

Source

Chatbots & web call backs.

QContact’s live chat allows your customers to easily find answers whilst on your website, whether its through our advanced chatbot or by speak directly to a staff member.

Better still, if its damaged or missing order query you can easily switch the conversation to WhatsApp allowing your customers to quickly send in photo via their smart phone. Live chat used to be a nice to have, now it’s a must have.

“66% of Millennials versus 58% of Baby Boomers consider 24-hour service as the top benefit of using chatbots.

Finances Online

Are you ready to future proof your business?


Request a no obligation demo to see how QContact can revolutionise your business!

And if you like what you see, we can get you up and running quickly and easily. Our local support team will guide you through the entire process, including migrating your data from your existing spreadsheets or CRM systems into QContact for you.