Qcontact delivers the cloud contact centre

Handle all your customer communication in one platform.

Let your customers communicate with your business how they want, when they want – and handle every interaction in a complete unified solution.

QContact provides everything your business needs in a single pane of glass.


Qcontact delivers the cloud contact centre

Handle all your customer communication in one platform.

Let your customers communicate with your business how they want, when they want – and handle every interaction in a complete unified solution.

QContact provides everything your business needs in a single pane of glass.


Companies that rely on QContact.

Every Channel – one vendor – deliver a better customer experience.

Today’s customers want to communicate across multiple different platforms, and as a business you want to make sure you provide the best customer experience.

QContact can handle all your calls, text messages, e-mails, Facebook, Instagram, WhatsApp, live chat, website enquiries, even online reviews all in a single unified CRM.

Gain visibility – understand your customer journey.

By unifying all your communication into a single platform, your business can finally see all your statistics and reports across all your channels in one place.

Understand where your best performing leads are coming from, measure results of individual advertisements on social media, gain unprecedented access to understand the performance of each and every employee.

“Research shows you are 100 times more likely to make contact with a new inbound lead within 5 minutes of then reaching out versus 30 minutes after.”

90% of customers expect consistent interactions across channels.

“There is an 80% increase in revenue for businesses that focus on improving customer experience.


QContact isn’t just a communication platform.

We include a complete CRM and Workflow automation system.

This allows your staff to deliver outstanding service by truly understanding your customer, whilst providing quick and efficient service through workflow automation.




Industry-specific solutions just for you.

Break down silos with seamless integration.

All communication channels and customer info. We bring every interaction and touch-point with your customers into one unified interface saving your staff time and improving customer satisfaction.

Check out our latest blog posts.

Posted on July 26, 2022

Why we don’t run our own datacentres – let experts deal with your non-core business needs.

The short answer – for the same reason why we don’t grow our own food or generate our own electricity – some things are best left to specialists in their arena.

Posted on July 19, 2022

New law in Spain forces companies to answer calls within 3 minutes – will other countries follow?

The Spanish government announced this month a new draft bill to make it a legal requirement for businesses to answer all calls within 3 minutes. They are also proposing to make it a requirement for any IVR phone tree to demand the attention of a live operator.

Posted on June 30, 2022

What is omni-channel customer service & why should you offer it?

Omni-channel customer service is the seamless assistance of your customers queries across multiple contact channels at different touch points.

Are you ready to future proof your business? Get Started with QContact

And if you like what you see, we can get you up and running quickly and easily. Our local support team will guide you through the entire process, including migrating your data from your existing spreadsheets or CRM systems into QContact for you.