Everything you need to sell, support, and excel.
All communication channels. All your customer information. One single unified interface.We bring every interaction and touch-point with your customers into one unified interface saving your staff time and improving customer satisfaction.
Security.
We take security very seriously at QContact, so you don’t have to worry. Safeguard your business & your data.
Two-factor Authentication
IP Restrictions
Password Policies
Your data is kept secure at all times. Encrypted both in transit and at rest, your data is held in a fully GDPR/PoPI*/HIPAA compliant manner.
Data Security
Every action is logged to ensure full HIPAA compliance – Your organisation must sign a BAA with us to make your instance HIPAA compliant.
Logging
Restrict access to your systems from your office or VPN IPs only, allow remote access to individual users or allow all users to connect remotely from anywhere in the world. The choice is yours.
IP Restrictions
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Password Policies
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Two-factor Authentication
Restrict access to each and every feature and field with our complete User Role security centre.
User Role Restrictions
Data Security
Your data is kept secure at all times. Encrypted both in transit and at rest, your data is held in a fully GDPR/PoPI*/HIPAA compliant manner.
Logging
Every action is logged to ensure full HIPAA compliance – Your organisation must sign a BAA with us to make your instance HIPAA compliant.
IP Restrictions
Restrict access to your systems from your office or VPN IPs only, allow remote access to individual users or allow all users to connect remotely from anywhere in the world. The choice is yours.
Password Policies
If you need something more specific to your business, we also have a custom report builder.
Two-factor Authentication
Track where your enquiries are coming from so you know which channels are working for you. For example, did you enquiry come from a paid advertising campaign or organic search.
User Role Restrictions
Check how many tickets/cases you have ongoing & view what status they are in. Check the average time it takes to respond back to your customers as well as how long it takes to be fully resolved.
